RES O 27R - Senior Researcher

Position: Senior Researcher
Classification: RO27
Salary: $83,071.72 to $94,752.42
Status: Full time, permanent
Location: Vancouver, Coast and Mountains region (Hybrid)
Comox Valley, BC (Remote)
Cranbrook, BC (Remote)
Kamloops, BC (Remote)
Kelowna, BC (Remote)
Nanaimo, BC (Remote)
Penticton, BC (Remote)
Prince George, BC (Remote)
Terrace, BC (Remote)
Victoria, BC (Remote)

Work Option: Hybrid or Remote

Flexible work options are available, subject to an approved telework agreement; Hybrid work is available for employees residing within the Vancouver, Coast and Mountains (VCM) region and enables employees to telework from their home up to 3 days a week with in office days on Wednesdays and Thursdays. Remote work is available for employees residing outside of the VCM region in one of the approved remote locations in BC listed above. Employees working remotely will have the opportunity to visit the Destination BC office once a quarter.

Closing Date: January 3, 2025 at 4:00pm
Position #: 00100524
Competition #: DBC 2024-32

If you are interested and you meet the selection criteria, please respond to this link with your CV prior to 4:00 PM on January 3, 2025.

You must be a Canadian citizen or permanent resident to apply for this full-time opportunity.

The initial salary for this position will start at the beginning of the listed salary range with the opportunity to advance up the pay grid in annual increments. An eligibility list may be established.

Destination BC is recognized globally for our strong, authentic brand, our award-winning creative and leading-edge marketing, and our destination management strategies. We work hard, play to our strengths, support each other unreservedly, and consider it a privilege to share the transformative power of BC’s experiences with the world. We offer the opportunity to love what you do by engaging in exciting and innovative work and immersing yourself in a collaborative work culture that is committed to empowerment and employee learning and development. Our primary workplace model is a combination of in office and work from home based on a split week giving you the best of both worlds.

Destination British Columbia (Destination BC) is a Provincially funded, industry-led Crown corporation that supports a strong and competitive future for BC’s tourism industry through a combination of global marketing, destination development, industry learning, cooperative community-based programs, and visitor servicing. Destination BC’s programs help to improve the visitor experience, support businesses and communities across the province, and strengthen BC’s worldwide reputation as a destination of choice. For more information about Destination BC’s programs and services, please visit www.DestinationBC.ca.

Destination BC is committed to ensuring diversity, equity, and inclusion within our organization and in all aspects of our work, and welcome applications from all qualified job seekers. If you are an applicant with a disability, we will ensure workplace accommodations are in place to enable you to do your best work.

A safe and respectful workplace for all employees is a leading priority for our organization, and as part of this, we are committed to the health and safety of our employees, industry partners, sub-contractors, and community.

For inquiries regarding accommodation requirements, or to learn more about our commitment to the health and safety of our employees, please contact dbccareers@destinationbc.ca. For more information about Destination BC’s programs and services, please visit www.DestinationBC.ca.

Indigenous Applicant Advisory Service is available to applicants who self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For advice and guidance on applying and/or preparing for an interview for this opportunity, we invite applicants to connect with the Indigenous Applicant Advisor, by email: IndigenousApplicants@gov.bc.ca or by phone: 778-698-1336.

PURPOSE OF POSITION

Reporting to the Manager, Research Insights, the Senior Researcher guides the development and execution of insight generation through primary research (both quantitative and qualitative), secondary research, and analytics to support Destination BC’s corporate performance measurement framework, and the provision of research & insights to the tourism industry, other government agencies and stakeholders, and other corporate objectives.

The Senior Researcher acts as a consultative partner and builds relationships with internal business units to help guide data-driven business decisions by assessing requests and providing expert analysis and advice, and/or conducts research projects to meet these needs and summarizes these strategic insights into actionable recommendations. The Senior Researcher communicates data-driven insights through various forums including internal and external presentations, working groups, and committees, etc.

SPECIFIC ACCOUNTABILITIES

• Identifies data sources, ensures accuracy of data and analyzes and manipulates economic, statistical, and marketing data which is used by the Destination BC and the tourism industry to support business planning and development.
• Designs and approves research approach, measurement instruments, and analysis and reporting plans for corporate and industry research and data analytics programs.
• Leads project teams related to corporate, strategic and business planning, analytics, performance measurement and program evaluation.
• Provides research insight services to internal Destination BC teams, acts as research expert, provides advice, and is a single point of contact that leads research components of plans and strategies.
• Contributes to the development, enhancement, and use of internal and external data technology applications including the incorporation of new data sources to fulfil information gaps and the enforcement of data quality standards.
• Supports the development and implementation of Destination BC’s corporate performance measurement framework and evaluation processes for Destination BC program areas.
• Utilizes data visualization tools and platforms that help business partners understand the significance of insights gained through research and analytics projects and that support these business partners in making evidence-based decisions.
• Represents Destination BC on committees and working groups with a range of public and private sector partners and makes presentations to stakeholders.
• Negotiates and leads research partnerships with cities, regions, government agencies and other organizations.
• Preparing and leading presentations and research reports, and presenting prepared material to senior leadership, industry contacts, or other business partners.
• Develops, cultivates, and maintains relationships with key public and private sector partners to develop partnerships, to access data sources and to secure support and participation in research programs.
• Maintains confidentiality of research and analytics project results, ensuring confidentiality and security of databases containing sensitive business specific data and information in compliance with privacy laws and government, corporate, and industry standards.
• Researches and prepares briefing notes, background material, reports, and correspondence on a variety of issues.
• Other duties as required.

JOB REQUIREMENTS

• Post-secondary degree in research, analytics, statistics, business administration, or other quantitative discipline, or an equivalent combination of education, training, and experience.
• Minimum 3 years’ experience in development and execution of research project design, statistical analysis and the manipulation and determining the reliability of large and complex databases.
• Minimum 3 years’ experience in project management and time management skills and the ability to manage multiple priorities.
• Minimum 3 years’ experience leading/coaching multi-disciplinary senior-level professionals in the utilization of data-driven insights to inform decision making.
• Experience transforming data into actionable recommendations and influencing internal and external business stakeholders at various levels of business and analytical expertise.
• Excellent verbal and written communication skills, including presentation skills.
• Strong knowledge of data analysis and visualization tools for insights generation (e.g. MS Excel, SPSS, Tableau, etc.).
• Excellent interpersonal and communication skills in a collaborative team environment.
• Preference for knowledge of the BC tourism industry.
• Preference for knowledge of statistical computer language.
• Ability to travel within British Columbia, as required.

COMPETENCIES

• Analytical Thinking is the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. It implies the ability to systematically organize and compare the various aspects of a problem or situation and determine cause-and-effect relationships ("if...then…") to resolve problems in a sound, decisive manner. Checks to ensure the validity or accuracy of all information.
• Problem Solving/Judgement is the ability to analyze problems systematically, organize information, identify key factors, identify underlying causes and generate solutions.
• Business Acumen is the ability to understand the business implications of decisions and the ability to strive to improve organizational performance. It requires an awareness of business issues, processes and outcomes as they impact the client’s and the organization’s business needs.
• Partners with Stakeholders is the desire to work co-operatively with all stakeholders to meet mutual goals. It involves awareness that a relationship based on trust is the foundation for success in delivering results.
• Commitment to Continuous Learning involves a commitment to think about the ongoing and evolving needs of the organization and to learn how new and different solutions can be utilized to ensure success and move the organization forward.

INDIGENOUS RELATIONS BEHAVIOURAL COMPETENCIES

• Cultural Agility is the ability to work respectfully, knowledgeably and effectively with Indigenous people. It is noticing and readily adapting to cultural uniqueness in order to create a sense of safety for all. It is openness to unfamiliar experiences, transforming feelings of nervousness or anxiety into curiosity and appreciation. It is examining one's own culture and worldview, and the culture of the BC Public Service, and to notice their commonalities, and distinctions with Indigenous cultures, and worldviews. It is recognition of the ways that personal and professional values may conflict or align with those of Indigenous people. It is the capacity to relate to or allow for differing cultural perspectives and being willing to experience a personal shift in perspective.

ORGANIZATION CHART

Vice President, Corporate Development

Director, Research and Analytics

Manager, Research Insights

Senior Researcher, RO27

Research Analyst, RO24

Research Analyst, RO24

HOW TO APPLY & APPLICATION REQUIREMENTS:

To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the job requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the above Job Description. A Criminal Record Check (CRC) will be required.

A resume is required as part of your application. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses to this questionnaire will be used to shortlist applicants against the job requirements.

Please allot approximately 30 minutes to complete the application.

Only applications submitted using the online application portal will be accepted.

If you are interested and you meet the selection criteria, please respond to this link with your CV prior to 4:00 PM on January 3, 2025.