Manager, Insights & Analytics - Market Sensing & Intelligence

Steve Jobs said it best… “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” Our goal is to bring the voice of our clients, alliances and markets to every decision we make-in service of strengthening client relationship health and intimacy, while driving growth and shaping the markets we are in.

Our team values data and innovative approaches to analyzing and sharing that data. Knowing that there are many experts in our firm, we connect with other teams to learn best practices and ways of working to excel our own work. Our entire goal is to provide value to our clients … the various teams within the firm, so they can in turn do the same for their clients!

Success in this role look like:

• Driving the activation & continuous improvement from voice of client, alliance and market insight.
• Embedding the voice of clients, alliances and markets into our day-to-day actions and behaviour.
• Influencing decision-making based on client, alliance and market intelligence.
• Guiding a team of Senior Consultants to interpret and effectively communicate the 'so what'.
• Possessing a strategic mindset, and experience influencing and managing change.

A typical day in this role involves:

• Leading day-to-day insights and analytics activities.
• Amplifying actionable insights for business, industry and account teams.
• Disseminating best practices and lessons learned, leveraging technology for broader reach.
• Continuously seeking new methods to capture feedback and expanding the scope collected.
• Overseeing research efforts by collaborating with internal teams and external suppliers.
  

Market Sensing & Intelligence is a tightknit team that falls within the Relationships Office. We work directly with over 20 other people across the firm (and MANY more indirectly) to make this very important program a reality. We act very much like a start-up where we lend help where help is needed. Part of the benefit of being on a longer-term project is getting to know your team - the people, their stories, what drives them, and how we can all work together to help each other with our longer-term goals. We are open, transparent, and drive to produce top quality work. Our work matters to us and to this firm.

You are someone who has:

• 5+ years of prior relevant experience (e.g. strategy design and execution, transformation programs, customer experience/insights). Overall minimum 5 years working professionally
• Bachelor’s Degree in Business or Quantitative Analysis (e.g. Sociology). Bonus: Master’s Degree
• Program Design and Management: Effectively creating and executing research programs with broad network of process leads/managers; and track that work.
• Analytic Capabilities: Expertise in quantitative and qualitative research design & execution. Bonus capability: experience with advanced quantitative methods (e.g. cluster analysis, factor analysis).
• Reporting and Storytelling: Effectively plan and deliver clear and compelling stories through data visualization, bringing together diverse data streams using both Quant & Qual insights.
• Ways of Working: Ability to work effectively in a dynamic environment that requires effective priority setting, problem solving and clarifying/navigating ambiguities.
• Communications: Able to communicate (orally and written) in concise/clear and compellingly way, as well as deliver effective presentations
• Core technology capabilities: Proficiency with Microsoft Excel (e.g. pivot tables, lookup, cross referencing, etc.). Bonus capabilities: Proficiency with Qualtrics and/or Power BI

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.