Program Manager, Deloitte Global Risk and Brand Protection

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Paradigm is Deloitte’s new global client and engagement acceptance solution - guiding Deloitte businesses and risk professionals through a single risk process.

• Responsible for project management of a $120M global program with focus on cross global transformation dependency management, internal project management and budget management
• Safeguards that the project produces the required deliverables at the required quality standard within the specified constraints of time, quality, and cost.
• Takes decisions on priorities for critical project tasks and, if required, escalates to Leadership
• Provides a clear definition of expectations for deliverables, timing, costs and benefits, and escalates ongoing deviations of the scope, as needed.
• Leads and manages the mitigation/resolution of project risks/issues, including the assignment of owners.

Product Strategy and Vision:

• Develop and communicate a clear product vision and strategy that aligns with the Product’s objectives.
• Responsible for accomplishing the stated project objectives in close cooperation with the Work Stream Leads and manage program inter-dependencies.
• Define the product roadmap and prioritize features based on user feedback, legal and regulatory changes, and business objectives.

Product Development and Management:

• Collaborate with cross-functional teams, including DevOps, design, deployment, and change management, to define requirements.
• Conduct and coordinate user testing to gather feedback to improve product features and functionality.
• Manage impacts of new or updated features from other integrated systems in the O2E ecosystem and its impacts on Paradigm and vice versa.
• Monitor product performance, analyze data, and make data-driven decisions to optimize product success.

Stakeholder Management:

• Work closely with internal stakeholders, such as Global and Deloitte Firm Risk Leaders and Deloitte Technology, to gather input and ensure alignment on product strategy and goals.
• Act as the primary point of contact for stakeholders, including Deloitte Firms, and DTech, to gather requirements and address any issues or concerns.

Market and Competitive Analysis:

• Stay up-to-date with Global Policy changes, Deloitte Firm legal and regulatory requirement changes such as AML, Anti-Corruption, and Audit & Assurance oversight policies.
• Conduct analyses to understand Salesforce product improvements that may be integrated to enhance Paradigm performance or functionality.

Product Marketing and Launch:

• Manage product documentation, communication materials, and training materials to support the change and deployment teams to drive product adoption.
• Coordinate release updates, including conducting product demonstrations, testing, and monitoring launch success metrics.

Deloitte Firm Feedback and Support:

• Gather feedback through various channels, such as advisor groups, discussions, and support tickets.
• Analyze feedback and prioritize product improvements and bug fixes based on Deloitte Firm needs and impact on business goals.

Leadership and Team Collaboration:

• Lead and inspire cross-functional teams, providing clear direction, setting goals, and fostering a collaborative and innovative work environment.
• Mentor and coach junior product team members, helping them develop their skills and grow in their roles.

At Deloitte, we expect results. Incredible-tangible-results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Global Risk & Brand Protection protects, preserves and enhances the Deloitte brand. We navigate the dynamic risk landscape across the areas of risk management, confidentiality & privacy, cyber security oversight, regulatory, independence & conflicts, and Anti-Corruption/financial crimes. We foster trusting relationships across the Deloitte network through collaboration, facilitation and responsive guidance.

You are someone with:

• University degree, PMP certification or equivalent business experience
• Minimum 5 years’ experience in quality and risk management field
• Project Management Certification (PMI) desired
• Project Management experience and skills with demonstrated results
• Proven track record delivering complex global technology, change management & process re-engineering programs, business analysis
• Experience in driving processes and implementation improvements in sizeable environments; managing both internal operations and third-party vendors and partners with a track record of tight delivery around service levels and cost metrics.
• Experience managing financials and timelines (full P&L, budgets, timelines, project milestones)
• Excellent analytical, presentation and communication skills
• Ability to leverage organizational network to deliver material results.
• Strong partnership orientation - proven ability to overcome challenges with partners collaboratively & hold partners/colleagues to account for accurate delivery.
• Flexibility - ability to manage a large & varying workload (i.e., volume, complexity & composition)
• Attention to detail & diligence
• Highly energetic & positive with a proven ability to work independently (self-starter)
• Ability to work flexible hours when needed

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.