Manager, Third Party Data and Reporting

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

The Opportunity

Manulife is a leading Canada based financial services organization with principal operations in Asia, Canada and the United States where we operate as John Hancock. With market-leading positions across North America and Asia, we leverage a diverse business platform that offers a range of financial solutions in both developed and developing markets around the world. Our vision is to help people with their most important financial decisions. To enable that vision, Manulife is aligning our entire organization and providing advanced tools and capabilities to help achieve our goal of putting the customer at the centre of everything we do, culturally and operationally. We are embarking on the most forward-thinking strategy in our history as we shift from the traditional product and distribution focus.

Global Operations Risk and Control team supports the management of operational risk, including transaction processing, fraud, business continuity, and Third Party Risk, by embedding robust risk culture through talent, metrics, and data across the operations function globally.

The Manager, Third Party Data and Reporting position is part of the Third Party Risk Management (TPRM) Center of Excellence and is accountable for operationalizing the data and analytics capabilities for TPRM Program. This role will be responsible for supporting the end-to-end lifecycle of data management starting with data ingestion to designing and supporting PowerBI dashboards for end-users. Curiosity and the desire to understand the broader business context will be key elements for this role to enable business users to make data-driven decisions.

Key Accountabilities:

Provide subject matter expertise in data management area

• Tactical support of data validation, consolidation, and cleansing processes; systematically identify data quality issues and improve speed on resolution

• Automate processes to improve turnaround time on data availability and increase efficiencies in recurring reporting process

• Proactively assess, analyze, and continuously innovate all aspects of data, reporting and analytics for TPRM

• Work closely with segment business and partners to transform business requests into value-add deliverables including data mapping, data aggregation, data cleansing & other data-related processes

Deliver reporting to support initiatives and analytics initiatives

• Support the creation of visualizations, reports and dashboards to track strategic KRIs for key business stakeholders to make data-driven decisions

• Accountable for business intelligence tool adoption within the business community and train business users to fully leverage business intelligence tool

• Ensure data captured is providing an effective measure of the overall success of the Third Party Risk Management program

• Align reporting methodologies with other key stakeholders including and not limited to Procurement, Technology, Operations and Risk Management teams

Provide data driven recommendations to Global Operational Risk team

• Be a trusted business partner, working collaboratively with teams to optimize analysis and insights while maintaining regular communication during ongoing recurring reporting process

• Use data to build a fact base to measure the efficiency and effectiveness of third party risk management strategies and support opportunities with insightful analytics

• Ability to interpret data using careful business-grounded logic to identify and analyze trends to derive meaningful and actionable insights that tie directly to our business objectives

• Champion the use of new tools and techniques to optimize data and analytics reporting capabilities

• Able to work independently with little to no supervision, proactively taking ownership of key analytical projects and provide support in the implementation of TPRM

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Job Requirements:

• University degree in quantitative based field (e.g. Statistics, Science, Engineering, Computer Science)

• 5+ years of experience with data analytics, data mining or statistics

• Experience with data visualization tools (e.g. Power BI, Tableau, Qlikview)

• Experience in analysis packages and programming languages such as SQL, R, Python and/or SAS

Competencies:

• Strong communication and presentation skills with the integrity and confidence to liaise with executives and senior management, articulates a clear view of concepts, ideas and objectives

• Strong problem-solving and analytical skills with the ability to assimilate, synthesize and present complex information in a concise value-added form

• Ability to evaluate feasibility and practicality of ideas and options, taking balanced risk approach to promote growth of ideas, comfortable in high pressure environments

• Proven team builder and strong collaborator with the ability to build strategic partnership with internal clients and vendors; builds buy-in and engagement with key stakeholders

• Knowledge of Procurement systems (e.g. Ivalua, Archer, Process Unity) and big data platforms, architecture and data tools a plus

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.