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Dynacare

Insurance Client Relationship Manager

Dynacare

Brampton, ON

  • Nombre de poste(s) à combler : 1

  • À discuter

  • Emploi Permanent

  • Date d'entrée en fonction : 1 poste à combler dès que possible

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Description
Position at Dynacare

Job Posting: Insurance Client Relationship Manager
Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.
Are YOU our next Insurance Client Relationship Manager?
As the National Insurance Advisor/MGA Relationship Manager, you serve as the primary contact for over 30,000 advisors and 250+ MGAs across Canada (excluding Quebec). You build and strengthen strategic partnerships, support client retention, and drive growth by identifying new business opportunities. Through market research, competitor analysis, and field engagement, you help shape marketing strategies and promote Dynacare’s services. You lead training initiatives, support product rollouts, and act as a key liaison between the field and internal teams-ensuring clear communication and consistent delivery of value.
Why Dynacare is an amazing place for YOU:
  • Join an award-winning "Top Employer" with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
Status: Permanent Full-time
Shift: Days
Discipline: Insurance
Work Style: Hybrid
Location: 115 Midair Court, Brampton
Start Date: ASAP
Internal Posting Deadline: Thursday, April 17th2025
How YOU will make a difference:
  • Service existing Advisor and MGAs to drive sustainable revenue growth and prospect to potential new Advisor and MGAs
  • Oversee issue management and help manage issues as necessary to ensure customer satisfaction/retention
  • Demonstrate strong analytical, technology and organizational skills to strategically plan, demonstrate Dynacare’s systems, tools and value-added services for new business and market opportunities
  • Work with Insurance Sales Team, Success Manager and Director, Corporate Relations to identify and implement client-specific opportunities for new revenue
  • Work with Marketing team to coordinate marketing program execution
  • Analyze performance data and identify/champion opportunities and partner with Operations to resolve issues and improve service delivery
  • Track and communicate performance leveraging existing scorecards and performance measures/metrics
  • Analyze customer data, behaviours, and market intelligence to identify and address customer retention risks
  • Oversee routine development and distribution of business reports to client accounts as appropriate
  • Prepare and coordinate marketing campaigns, service promotion and trade shows
  • Instrumental in developing marketing plans and strategies to enhance operations and competitive advantage
  • Conduct competitor service and market research as required
  • Collect valuable information and in turn communicate it to the Senior Management of Dynacare
  • Maintain strong relationships with back-office personnel, branch and training managers, industry associations and other stakeholder groups.
  • Prepare and submit regular reports on new clients, market share and penetration within assigned region
  • Ensure all company report forms and information is completed accurately and submitted on schedule
  • Maintain potential customer database and follow-up files
  • Provide proactive customer-oriented services
  • Ensure customer satisfaction through investigation and follow-up on concerns
  • Provide professional support to all external and internal clients in answering inquiries and interpreting departmental information
What YOU bring to the role:
  • Demonstrated analytical skills, able to strategically plan, to investigate new business and market opportunities
  • Ability to develop, implement or improve customer relations services
  • Ability to self-manage and prioritize work using time management skills and techniques
  • Proficiency with MS Office Suite (including Work, Excel, Outlook)
  • Undergraduate Degree in Marketing, Sales, Business or a related discipline
  • 3 to 5 years of related experience
  • Aptitude and skills to utilize a variety of computer / IT based systems and processes, including MS Office and web-based tools.
  • Use of a personal car, along with a clean driver’s license is required. Willingness to travel frequently and independently within the region.
  • Ability to adapt to and thrive within a team environment with competing and changing demands
  • Ability to perform under pressure and meet tight deadlines
  • Strong written and verbal communication skills as demonstrated in ability to make persuasive presentations and ability to listen to client needs for solutions.
  • Demonstrated success at building relationships, collaborating with a network of internal and external colleagues and subject matter experts
  • Demonstrate gathering business intelligence on new business opportunities
  • Demonstrated ability to self-manage, prioritize and collaborate in a team-oriented, high volume, time sensitive environment with changing demands to meet the needs of our customers
  • Effective presentation, communication and time management skills.
  • Confident and comfortable dealing with existing Customers
  • A natural ability to connect with the market through networking and exposure.
  • Highly organized, keenly focused with a high work ethic.
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

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