Analyst Collections

Posting End Date:

Employee Type:

At Enbridge, we embrace new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages self-improvement, innovation and growth so that we can promote from within. We are looking for outstanding employees who share our vision to be the best in everything we do, from safe and reliable operations to innovative solutions and complete team commitment and dedication to our values!

Our outstanding Customer Care team works diligently towards a common goal to deliver an exceptional customer experience every day, and they are looking for a Collections Analyst.

The Collection Analyst will maintain the Collections Database to completely reflect the status of customer collections activities and thereby ensure the database accurately represents risk exposure.

We offer opportunities for growth, with a competitive benefits and pension plan. We'd love to hear from you! Apply today to this phenomenal opportunity with us. #joinourteam

What You Will Do:

• Assist in the design and development of systems, processes and enhancements to Collections in conjunction with the Customer Care Service Provider and the CIS Service Provider that will reduce costs and/or mitigate bad debt.

• Responsible to prepare the supporting analysis to validate the actual Service Level performance as outlined in the CCSA, Change Orders and Change Requests related to Collections.

• Perform and Prepare Ad-hoc analysis, reports, studies, surveys, etc. and reports to support the collection functions for Mass Market, Large Volume and Sundry Accounts.

• Provide input and support regarding collections functionality.

• Dialer Management: Monitor and manage the dialer system to ensure campaigns are performing optimally and in accordance with regulatory compliance requirements.

• Data Analysis/Reporting: Analyze and report on data from dialer to identify trends, inefficiencies and opportunities to improve collection strategies.

• Strategy Development: Assist in the development of dialer strategies based on data analysis completed and offer key insights in a timely manner.

• Subject matter expert for projects which identify improvements and/or changes to applications functionality and provide insights into operational impacts for collections.

• Back up critical tasks in collections.

Who You Are:

• University degree or technical diploma with two (2) years experience of directly related experience or a combination of related certification and a minimum of five years directly related experience.

• Analytical skills with an ability to work under pressure, prioritizing multiple tasks while meeting deadlines.

• Excellent interpersonal and relationship building skills including the ability to communicate effectively across all organizational levels and the ability to work independently and as part of a team.

• Digital literacy as well as excellent verbal and written communication skills.

• Knowledge of Customer Care functions, processes and policies preferred.

• Advanced proficiency in Microsoft Office Suite i.e. Excel, Word, PowerPoint

• Experience with SAP, Power BI, Microsoft Office Suite, CISCO Dialer.

Working Conditions (Optional):

• This position typically operates in an office environment.

• Periodic travel required.

Flex Work Clause:

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com