Learning Solutions Analyst II

Posting End Date:

Employee Type:

At Enbridge, we embrace new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages self-improvement, innovation, and growth so that we can promote from within.

We are looking for a Learning Solutions Analyst II to join our team in either Edmonton, Calgary, North York Ontario, or Houston Texas.

Supporting the effective operations of Workday learning, the Learning Solutions Analyst II is accountable for troubleshooting issues and responding to Neocase tickets. This role also supports projects from start to finish.

Apply today for this exciting opportunity! #joinourteam

What You Will Do:

• Provide technical support to end-users, resolve system issues, and troubleshoot problems related to Workday Learning.

• Ensure timely resolution of any technical issues to minimize disruption to the learning process.

• Create, validate, and support EIB load files, and support clients as needed.

• Follow and contribute to Workday Community to stay updated on features and updates and understand how enhancements relate to other parts of the application to proactively suggest improvements to optimize the overall learning experience.

• Collaborate with stakeholders to identify training needs and develop appropriate learning solutions using Workday Learning.

• Request Learning Partner, Learning Coordinator and Reporting Analyst user access, and review role-based training results.

• Update user guides and documentation to help employees navigate and effectively use Workday Learning.

• Create Workday Learning courses and offerings.

• Functionally test digital courses.

• Stay up to date with Workday releases, assess the impact of updates, and participate in testing of new features.

• Ensure compliance with organizational policies and data security standards within the Workday Learning module.

Who You Are:

• Bachelor’s degree in human resources, Information Technology, Education, or a related field.

• 2 - 4 years of experience in LMS administration/support (preferably Workday Learning).

• Proficiency in metrics reporting, dashboards, and analytics.

• Strong problem-solving skills including the ability to proactively address day-to-day issues and challenges.

• Strong ability to communicate technical information to technical and non-technical stakeholders.

• Ability to learn new applications quickly. Strong understanding of technology.

• Experience in instructional design or e-learning content development.

Working Conditions:

• Office environment.

• Highly disciplined about handling confidential information and working with minimal direct supervision

Flexwork

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com