Administrative and Customer Service Assistant

CDL – Where your career takes root

By joining our team as an Administrative and Customer Service Assistant, you will thrive in a friendly, safe, and dynamic work environment where your well-being and professional development are at the heart of our priorities.

At CDL Sugaring Equipment, we offer much more than a job: we offer a stimulating, evolving, and fulfilling career within a globally recognized company known for its expertise and innovative spirit.

Because you're driven by a job where no two days are the same, you enjoy creating positive customer experiences, and you're energized by playing a key support role at the heart of a dynamic retail environment.

Because you're highly organized, you love juggling between administration and human contact, and you're motivated by being the go-to person for clients and internal teams.

• You will work in a specialized retail store environment dedicated to maple syrup producers.
• Your challenge will be to provide top-notch service while supporting invoicing and daily administrative operations.
• Your impact is to ensure customer satisfaction, smooth day-to-day operations, and support to the store manager in their absence.

• 3 weeks of vacation starting on day one

• Personal days and sick leave
• A stable schedule you can count on

• Group insurance including long-term disability
• Employer-contributed retirement savings plan (RRSP)
• Access to telemedicine and employee assistance program (EAP)

• Take part in social activities (holiday parties, Halloween, open house, etc.)
• Enjoy employee discounts and recognition for your years of service
• Seize advancement opportunities within the company

• You are responsible for greeting customers in a courteous and professional manner, assisting them in-store, and answering product or project-related questions.
• You succeed in managing invoicing, processing returns, handling payments, and following up on customer accounts.
• You work with your direct supervisor to ensure the smooth operation of the store and take over coordination during their absence.
• Your expertise has enabled you to maintain a high level of customer satisfaction, streamline daily operations, and handle multiple administrative tasks with precision.

• You have a high school diploma (DES) and/or a DEP in administration
• You have 2 to 5 years of experience in a similar role

• You are experienced in customer service and retail operations
• You are familiar with the maple syrup industry (a strong asset)
• You have used ERP systems (Syspro is an asset)
• You are fluent in spoken and written French
• You have functional English
• You are comfortable with the Office suite

• Greet and advise customers in-store
• Handle invoicing, returns, and cash register closures
• Respond to customer emails and phone inquiries

• Manage incoming orders from representatives and customers
• Perform follow-ups to ensure timely processing

• Assist with daily administrative operations
• Coordinate store activities in the absence of the manager

• Work with administrative, sales, and technical teams
• Maintain strong communication with external customers and representatives

TO APPLY

Please send your cover letter and resume by email to the following address: emploi@cdlinc.ca or fill out the form below.

To learn more about our company, visit our About Us page.

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Learn more about us: www.cdlinc.ca