Director, GRS Member Journey Owner

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Director - GRS, Member Journey Owner role focuses on building a strategy, and executing, on the creation of amazing digital experiences that delight our clients while also ensuring we maintain a balance in our experience that attracts Employers to wanting to have Sun Life support their Group Retirement Plan.

You will be guided by your deep understanding of our clients, our competitors, as well as digital innovators, and your close relationships with business and other stakeholders. You will manage priorities carefully, ensuring that we deliver on the features that are core to our business and align with the overall strategy of the Group Retirement business.

The individual interested in this role is passionate about building client experiences that can support clients in meeting their wealth goals. You are a leader who constantly strives to innovate by being both client and data obsessed to ensure the best possible experience.

Your responsibilities will include:

• Work with the AVP, Member Journey Owner to set an ambitious and clear vision/strategy that can be aligned with senior leaders, while also being articulated to the squads that will deliver the work
• Be accountable for creating and aligning on OKRs that are measured and reported back to your leadership group on an ongoing basis
• Prioritize work for the squads responsible for delivery to ensure they are focusing on features that are the most critical to meeting OKRs set by leadership and yourself
• Leverage surveys, competitive intelligence, and customer data on an ongoing basis to ensure we are continuing to focus on the most important features
• Look for opportunities to collaborate across the organization to ensure scalability of key innovations & solutions (i.e. Financial Planning)
• Manage and provide guidance to a group of Product Owners to support them in delivering on their objectives. Remove roadblocks as required.
• Assist our Business Development partners in presenting on key solutions that will support Employers in administering their retirement plan
• Own the end-to-end journey of a solution to ensure that the holistic impact to our internal and external partners is considered
• Work closely with business leaders to establish each product’s business value to support messaging, communication, and customer outreach as necessary

Experience & Education:

• Proven knowledge of Group Retirement space
• University education in business, analytics, or computer science
• 7+ Year of project experience related to Group Retirement & channels
• Experience in facilitating agile ceremonies & back-log/release plans

• A depth of strategic experience with a focus on business model evolution

Key Skills:

• Effective at both presenting and influencing senior leadership
• Able to empower others to fail, learn, and grow
• Able to navigate a large organization at a senior level
• Skilled in being able to translate data into results and actions
• Ability to manage and lead a team to push an end solution forward
• Strong communication skills and comfortable speaking with business stakeholders
• Ability to collaborate and make decisions effectively with sometimes limited information
• Excellent ability to problem solve, and analyze options, to arrive at the best solution
• Firm grasp of development methodologies, particularly agile development
• Encouraging of an experimental mindset to drive innovation
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position includes managing both French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team.

What’s in it for you?

• Great Place to Work® Certified for Most Trusted Executive Team in Canada - 2025, 2024 and 2023
• Great Place to Work® Certified for Best Workplaces in Canada - 2025
• Canada Order of Excellence for Mental Health at Work® certification from Excellence Canada. Sun Life is one of only four companies in Canada to ever receive this certification - 2024
• Top Work Places® for Remote Work - Monster Canada - 2024
• Great Place to Work® Certified for Best Workplaces in Canada - 2024 and 2022
• Great Place to Work® Certified for Best Workplaces for Women in Canada - 2024
• Flexible hybrid work model. #LI-Hybrid
• Pension, stock and savings programs to help build and enhance your future financial security
• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• A friendly, collaborative and inclusive culture
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
• Competitive salary and bonus structure influenced by market range data
• The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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