Senior Change Management Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you passionate about making sure change initiatives focus on the people side of change, are clearly communicated, and ultimately adopted? If so, this role is for you. Reporting to the Director Change Management & Communications, the Senior Change Management & Communications Consultant will plan, develop and execute change management plans that maximize adoption and usage while minimizing resistance and disruption. The goal is to introduce the right amount of change at the right time to increase benefit realization, value creation, and achieve desired outcomes. It’s a fast-paced, rewarding role perfect for someone who is just as comfortable working with senior leaders as they are with colleagues from across the organization.

What will you do?

Plan, develop and execute change management plans for initiatives that impact Sun Life Financial Distributors (SLFD) advisors, field management, and head office teams:

• Apply a structured, Prosci-based methodology, process and tools to create strategies that support adoption of the changes required by projects and initiatives

• Support SLFD initiatives with actionable deliverables for the change management levers: sponsorship, communications, training, resistance management, and ongoing monitoring of implemented changes

• Identify the stakeholders for changes, assess the impact of each change on them, and readiness to adopt new ways of thinking, behaving and working

• Develop clear and engaging communications that address the need for plain language information, respect Sun Life writing and brand guidelines, and are aligned to the compelling SLFD vision and story

• Support the training requirements of SLFD change initiatives by providing input and content

• Address field and advisor resistance highlighted through our channels that monitor field sentiment

• Define and measure success metrics to ensure the effectiveness of change activities

• Support project teams by integrating change management activities into their project plans

• Develop strong relationships with key business partners and recommend the right change management approach and tactics that help them achieve business objectives

What do you need to succeed?

• A solid understanding of how people going through change and the ability to look at change through the eyes of many impacted stakeholders

• Knowledge of change management principles, methodologies and tools

• The ability to clearly articulate the change story: What will be new? Different? Taken away?

• Experience developing, supporting and executing change management plans and communication strategies

• Exceptional communications skills, both written and verbal

• Excellent active listening skills with the ability to influence others and bring them on the change journey

• An ability to clearly articulate messages to a variety of audiences

• Comfortable with juggling multiple and sometimes changing priorities, projects, and tasks

• Organized with a natural inclination for planning strategy and tactics

• Strong problem-solving ability with a desire to get to the root cause

• A team player who is comfortable working collaboratively with individuals at all levels of the organization

• Familiarity with large-scale organizational change efforts and project management approaches

• 3-5 years in a change lead role ideally within insurance, wealth management or banking

• Change management certification or designation such as Prosci™

• Post-secondary education in related field (business, communications) or equivalent work experience

What’s in it for you?

• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada

• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.

• A collaborative and interactive team environment

• Charitable giving through our You Give, We Give program lets you give back to your community - and in many cases, we’ll match your contributions.

• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

Job Category:

Posting End Date: