Senior Network Technician

CGI is one of the world's largest information technology and business process consulting services companies. With more than 95,000 professionals in over 40 countries, CGI delivers innovative and sustainable solutions in digital transformation, systems integration, and infrastructure management.

- Performs various tasks related to the proper functioning of the telecom network.
- Answers the phone for problems/incidents related to the network infrastructure;
- Processes tickets and alerts from the ticketing system.
- Checks the materials, tools, and equipment required for the intervention;
- Travels to various Client' sites to meet needs with the necessary equipment;
- Installs telecom equipment according to standard procedures (Wi-Fi antennas, Sierra modems, switches, UPS, etc.);
- Configures and tests equipment before validating with the client;
- Diagnoses faults remotely or on-site;
- Documents interventions in the ticketing system;
- Resolves level 2 and 3 problems;
- Improves alerts so that the service moves to a proactive mode;
- Analyzes network performance;
- Makes cabling requests;
- Support and monitor external firms during telecom service interventions;
- Regularly update the CMDB before and after the intervention;
- Report any specific requests to the coordinator;

- Have 10 years of experience in network problem solving;
- Have worked in a Level 2 and 3 service center
- Have experience working with Cisco and ExtremeNetworks switches
- Proficient in the environment, ExtremeNetworks (Avaya), SPB, TCIP protocol, MLT, Sniffer diagnostic tool, SNMP for monitoring
- Good communicator;
- Good customer approach;
- Highly autonomous;
- Quickly integrates into an experienced team;

• Diagnostics & Resolution
• French
• IP Networking
• TCP/IP
• Configuration Management

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team-one of the largest IT and business consulting services firms in the world.