ServiceNow Quality Assurance and Testing Lead (Bilingual)

Location: Montreal
Bilingual: French and English
Security Clearance: Ability to obtain reliability or secret clearance

CGI, a leading IT Consulting firm awarded Great Place to Work 2022 that has Canadian roots and a global reach!
Our mission is to be able to empower both our employees and our clients to see their full potential and be the BEST and most AUTHENTIC versions of themselves. Here are just a few things that we are very big on! Teamwork, collaboration, learning and development, healthy work life balance including being able to work remotely, diversity, and inclusion.
We are constantly growing and are always on the lookout for motivated people like you to join in on the CGI dream on a permanent full-time basis.
We are seeking a detail-oriented QA Tester / UAT Specialist to join our team. In this role, you will be responsible for ensuring the successful execution of testing processes, from requirements gathering to test automation, with a strong focus on User Acceptance Testing (UAT).

Key Responsibilities:
· Participate in meetings for Requirements Gathering, Functional Specifications, Kickoff, and Signoff to ensure thorough understanding of project scope.
· Provide guidance on the UAT process, including UAT Kickoff presentations, Test Acceptance meetings, UAT Demos, Close-out meetings, and Signoff documentation.
· Write, execute, and maintain Test Cases, log defects, and conduct retesting to ensure quality standards are met.
· Support package tracking and integration testing for software deployments.
· Automate test cases to enhance efficiency and consistency.

Qualifications
Bilingual- French and English
Security Clearance: Ability to obtain reliability or secret clearance
· ServiceNow certifications (CSA, CSI, HRSD, ITOM).
· Knowledge of BMC Helix ITSM, including DWP (MyIT), Smart IT, and Smart Reporting.
· Experience with Silk Central, UFT, and ALM.
· Familiarity with JIRA for defect tracking and project management.
· Have or ability to obtain security clearance (Reliable/Secret)

#LI-AB19

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

• English
• French
• IT Service Management
• ServiceNow
• SCRUM

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team-one of the largest IT and business consulting services firms in the world.