Quality Manager

Responsibilities:

· Manage a total quality program, including charting strategic quality initiatives, establish quality systems and elaborate company quality policies.

· Manage customer quality programs, supplier quality audit initiatives and resolve customer complaints and related issues.

· Reviewing and approving (stamping) internally generated NCRs.

· Maintaining NCR&CAR data and answering customer NCRs.

· Preparing and presenting projects related to customers’ supplier chain programs (for example 5 Star Bombardier program).

· Liaise with supplier for process and quality improvement of supplied parts.

· Prepare for and coordinate AS 9100 and special processes NADCAP audits.

· Coordinate and successfully complete customer initiated quality audits.

· Initiate and lead all internal audits.

· Acquiring new specifications and processes approvals.

· Answer to audit findings and ensuring corrective actions are efficient.

· Ensure maximum quality standards are achieved with minimum cost.

· Maintain and establish proper documentation on quality specifications.

· Lead the coordination, development, writing, editing and maintenance of all quality documentation and procedures for existing and desired quality certifications, including ISO9001/AS 9100 accreditations.

· Directly supervise quality personnel to ensure quality procedures are followed by all employees of the organization.

· Giving hands on training to quality personnel (lab technicians, quality planners, document specialist, final inspector).

· Organizing training, testing, and certifying all employees.

· Giving support and instructions to lab personnel in making decisions regarding solution bath maintenance and giving approval in cases of solution replenishment, replacement, filtration etc.

· Making final decision regarding quality issues in final inspection.

· Giving support to quality planners and resolving customer PO issues.

· Giving instructions to purchasing agent regarding prime customer approved materials (paints and chemicals) that need to be ordered.

· Reviewing Gauge Track software reports.

· Checking and approving calibration reports for outsourced calibration of heat treat equipment.

· Contacting suppliers in case of incorrect calibration certification report.

· Introducing continuous improvement actions.

· Preparing monthly quality performance reports and maintaining quality performance files.

· Preparing and conducting Management Review Meetings.

· Preparing and conducting Monthly Quality Meetings.

· Reviewing quality documents maintained by quality personnel (approved specification matrix, approved supplier list, periodic and lot test matrix, solution test matrix).

· Answer to customer’s calls regarding quality issues and giving technical support.

· Conducting job interviews for quality personnel.

· Resolving interpersonal issues between quality personnel.

Required Knowledge

· Strong analytical, problem solving and decision-making skills.

· Proven ability to work effectively with various departments and management staff.

· Ability to direct and handle multiple projects and tasks.

· In-depth knowledge of metal finishing processes and NDT testing methods.

· Excellent organizational and administrative skills required.

· Ability to direct and handle multiple projects and tasks.

· In-depth knowledge of QA software and manufacturing management.

· Some flexibility in shift timings required.

Required Qualification and Experience

· A four-year college degree in Engineering or Technology. Five or more years of quality experience with ISO 9001/AS 9100, and Nadcap certification programs as applied to developing a continual improvement process.