Human Resources Support Representative

Humber River Hospital. Lighting New Ways In Healthcare.

Since opening our doors as North America’s first fully digital hospital we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

We currently have an exciting opportunity for a Full Time Human Resources Support Representative. The successful candidate will provide administrative support to the centres of expertise within the Human Resources (HR) department with direct impact on leaders and their people management know how, and drive operational effectiveness through system and process optimization that enhances our internal client experience. They will act as a first point of contact for all customers to the HR team and provide departmental HR administrative support.

Reporting Relationship: Director, Total Rewards and HR Analytics

Location: Humber River Hospital - Wilson Site 

Hours of work:  Monday - Friday; Days ONSITE

Employee Group:  Non-Union

Position Responsibilities:

HR Services & Administration

• Provide Tier 1 general HR customer support to managers, employees and general public on routine HR-related issues (e.g. recruitment, compensation, benefits, leave, and HR policy and procedures); refer more complex HR issues to appropriate specialist or leader
• Provide clerical and administrative support to HR management team; including meeting coordination (e.g. confirm meeting participants, book rooms, order catering), mail outs, cheque requisitions, etc.
• Monitor, prepare, coordinate and maintain information related to purchase orders and departmental supplies inventory and place orders upon Manager approval
• Coordinate and distribute daily mail pickup and courier services
• Provide administrative support for various HR employee events - i.e. annual Long Services Awards

Employee File Coordination

• Create new employee files and maintain filing with applicable documents in timely manner
• Coordinate the employee file system to provide appropriate access and controls and maintain files and records in accordance with legal requirements, and company policies and procedures
• Update HR database with accurate employee data (e.g. name/address changes, banking information etc.)
• Respond to, track, and process employment verification letters and legal requests

Qualifications: 

• Completion of High School Diploma
• Minimum one year Human Resources support experience required, healthcare/unionized experience preferred.
• Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint, etc.)
• Superior customer service and interpersonal skills
• Attention to detail to deal effectively with staff and the general public in a variety of situations
• Excellent organizational and time management skills with the ability to be flexible and work within tight time constraints in a fast-paced environment
• Ability to work effectively and independently in a team setting with minimal supervision.
• Support project tasks and prepare related documentation for Manager approval
• Recommend process improvements, new HR system changes, and test changes prior to implementation with Manager approval
• Demonstrated knowledge of relevant legislation including Employment Standards Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, Occupational Health & Safety Act, Workplace Hazardous Materials Information System and Ontario Labour Relations Act (OLRA)
• Strong awareness of Freedom of Information and Personal Privacy Act, Personal Health Information Protection Act, Personal Information Protection and Electronic Documents Act
• Operational policies and processes, including those specific to HR
• Working knowledge of union collective agreements
• Previous experience submitting, maintaining and tracking office supply purchase orders

Please be advised that in order to be eligible for employment at Humber River Hospital, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment  Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis 

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.