Senior Manager, Food Operations

Les candidats référés ne doivent pas postuler directement pour ce poste.

Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.

L’utilisation du masculin à pour but d’alléger le texte

Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous.

Senior Manager, Food Operations

Reporting directly to the Senior Director, Front Store Operations & Systems, the incumbent develops, implements, and provides expert direction on the Store operating standards, protocols, and processes specific to the Shoppers Drug Mart Convenience Food categories with the focus on food handling and safety. The incumbent monitors and supports the achievement of projected sales and profit margins and optimizes the performance of Food operations by identifying operational gaps, providing expert guidance, information, and direction to improve results.

What You'll Do:

• Oversees and manages the Food Specialist acting as the expert in Food Operations corporately and liaising closely with Associate-Owners, Front Store Managers, and District Managers to ensure consistency of Fresh Food operating, merchandising, and safety standards to achieve performance objectives and foster an environment of continuous improvement.
• Provides expert advice to Associate-Owners, Front Store Managers, and District Managers on methods to improve Fresh Food area sales and productivity performance, minimize loss, and maximize profit opportunities with respect to specific stores, through analysis of financial metrics and on-site operational visits as needed.
• Liaises with respective Business stakeholders to maximize the Fresh Food business growth and performance to achieve or exceed financial goals.
• Closely monitors key operational metrics as related to Food categories both nationally and specific to Fresh Food locations to identify, develop, and implement solutions to maximize financial performance and improve efficiencies and productivity in daily operations.
• Works closely with external and internal stakeholders and Business partners to develop and execute National, Regional, or Format-specific programs managing the Store operational change management to ensure operational effectiveness and successful implementation.
• Conducts thorough analysis and review of store-level Fresh Food data and mentors and assists the Food Specialist with the creation of store-specific action plans. Engages, as required, with the Front Store Manager, Assistant Manager, and District Manager to address areas of concern.
• Creates communication plans and materials for Food related initiatives in collaboration with other key stakeholders.
• Develops and documents new Food operating standards and tools as required as well as ensuring the ongoing maintenance and updating of the current Food operating standards documentation and tools.
• Certified to deliver the Food Safety Certification Program and new Store Onboarding for Shoppers Drug Mart. As a Certified Trainer, delivers the Program nationally and proctors the final exam to participants. Accountable for the maintenance of the certified food handler database and schedule for re-certification.
• Accountable for follow-up on compliance to food safety handling and controls and completing necessary remediation with Front Store Manager and Assistant Manager as needed.
• Accountable for the execution and communication of activities related to the operational requirements for the rollout of new Fresh Food Concept locations. Includes managing training timelines and ensuring deadlines are met, conducting on-site training, and providing Food operational expertise including Backroom organization and processes.
• Responsible for Food Safety and Pest Program escalations as needed
• Assists Associate-Owners and Front Store Managers as needed with the hiring and training of the Assistant Manager Food role for new stores, conversions, and vacancies.
• Prepare and present presentations and Store visit reports/summaries.
• Commitment to leadership and adhering to the Company’s Blue Culture and CORE Values.
• Other duties and projects as assigned.

What You Need:
This position requires an advanced level of initiative and judgment in order to organize and prioritize tasks, workload, and projects. Courtesy, tact and diplomacy are required in dealing with Associate-Owners, their employees, and Central Office colleagues in every day working relationships.

• Requires the ability to improve work processes and teams. Supervises related processes and people by leading work or project teams.
• Requires specialized interpersonal skills to resolve situations with colleagues where there may be some level of conflict, stress or uncertainty.
• Coaching skills, influence, provide feedback and help manage change.
• Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
• Utilizes decision making skills to achieve specific organizational objectives.
• Adaptable to set and prioritize work with varying exceptions. Able to work with diverse personalities and styles.
• Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
• Communicates well in writing by composing clear documents; facility with editing and proof-reading is required.
• Able to clearly and effectively present to a large group of people.
• Computer skills to produce and interpret reports, documents, and presentations.
• Knowledge of inventory management.
• Professional manner, tact, diplomacy and discretion in dealing with Associates and colleagues including Senior Management.
• Strong business sense with a solid ability to solve problems and think on an analytical level.
• Strong communication and organization skills.
• Results oriented with a strong sense of urgency.
• Excellent facilitation and leadership skills and ability to present to large groups
• Strong project management and change management skills.
• Flexible to extensive travel nationally up to 50% of the time.

Experience

• 5-10 years of retail management experience preferably in Food. 5+ years of SDM experience would be considered an asset.

Education

• Post-secondary education preferred.

Certificates, Licenses or Registration

• Hold a valid Driver’s License

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté. Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE - Engagement, Tient à coeur, Respect et Excellence - guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.

Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.