Sr. Manager, Implementation and Training

Les candidats référés ne doivent pas postuler directement pour ce poste.
Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.

Loblaw Digital est l’équipe responsable de la construction et de l’exploitation des activités numériques pour le plus grand et le plus prospère détaillant au Canada. Nous créons des solutions de commerce électronique de pointe réactives, dont le site Cliquez et ramassez de Loblaws, qui offre une expérience de courses alimentaires en ligne novatrice. Nous avons également mis au point, et exploitons maintenant, le site primé JoeFresh.com, ainsi que l’application pour iPad et iPhone. Nous sommes établis dans le centre-ville de Toronto et fonctionnons comme une jeune entreprise, mais disposons des ressources d’une entreprise beaucoup plus importante. Nous sommes une équipe sympathique d’entrepreneurs en constante évolution qui travaille en collaboration en vue de transformer la façon dont les Canadiens magasinent.

Pourquoi ce role est-il important?

Sr. Manager, Implementation and Training

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As Senior Manager, Implementation and Training, you will lead an implementation team that oversees the development, delivery, communication and execution of the Online Grocery Fulfillment platform and its programs. This team is focused on driving efficient store operations and works with many stakeholder groups to achieve high adoption of new features and a smooth change management process. The Senior Manager, Implementation and Training will establish solutions that continuously grow and engage all colleague and leader capabilities that result in superior customer service. This team will be supported by the Digital Operations Enablement Team for Product, Analytics and Continuous Improvements that enable an elevated colleague experience.

What you’ll do

• Work with a variety of stakeholders, business partners and other members of the Loblaw Digital and Online Grocery teams to build effective operational programs that optimize business outcome.
• Lead a team that effectively trains and ensures optimal delivery of all content.
• Responsible for program training strategy and content, building and leveraging existing and new formats to maximize reach to online grocery colleagues with timely and relevant information
• Build work back plans that incorporate change management best practices, providing teams with confidence and support during execution of new and existing programs
• Measure effectiveness of all platform and program roll outs to inform next strategies.
• Identify opportunities for continuous improvement that line up to our overall Business Strategy
• Act as a key SME for in store Online grocery operations to influence improved ways of working and outcomes that focused on providing superior experiences for our customers
• Establish increased awareness of Digital programs across the Loblaw organization through interactive programs to engage leadership teams.
• Travel across Canada as needed (up to 40%) to support program rollout.

Does this sound like you?

• Ability to handle multiple priorities and projects at a time
• Strong organizational and time management skills
• Curious mindset with strong problem-solving and critical thinking ability
• Excellent listening, communication, and presentation skills
• Ability to analyze data to influence an outcome or action plan
• Understanding and genuine concern for meeting the needs of the customer/colleague
• Ability to build strong relationships with various stakeholder groups, internal, and external partners
• At least 5 years of experience in retail operations
• At least 2 years of project management experience
• At least 3 years supervisory/management experience

How you’ll succeed
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.
You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

Comment Réussir:

Chez Loblaw Digital, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture. Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens.

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

Type d'emploi:

Role:

Loblaw Digital limitée considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de stabilité. Nous nous sommes donné comme priorité de refléter les diversités culturelles de notre pays dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des mesures d’adaptation sont offertes sur demande pour les candidats et les collègues qui ont des handicaps.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.