IT support Specialist - Temporary/Contract 12 Month

Medicine Hat Public School Division

IT Support Specialist - Temporary/Contract (12-month)

Medicine Hat Public School Division is seeking a highly motivated and detail-oriented IT Support Specialist to be responsible for the daily first-line customer services and support IT needs for a temporary contract (12-month). This position supports IT assets lifecycle (physical, application, web based), fulfills client requests, and responds to client incidents. IT Support Services continuously develops services to exceed customer expectations and contributes to the achievements and wellbeing of all students, staff and visitors at Medicine Hat Public School Division. This position is accountable for delivery on commitments, achieved through the provision of timely, consistent high quality and professional IT customer services at every customer contact in support of the Medicine Hat Public School Board's strategic plan and goals.

RESPONSIBILITIES

• Provide timely day-to-day first- level customer services support to staff, students, and visitors during and outside of normal working hours as required, choosing from a variety of tools and contact methods, including:
• helpdesk software
• remote management
• telephone
• email
• face-to-face
• Provide daily support and services related to physical and digital technology including asset acquisition, inventory control, processing, and on-going support and service throughout the asset lifecycle, that includes (but not limited to) end user technology, library resources, infrastructure, telephony, user access and application resources, that include Student Information System, Ministry Reporting, Assessment and Achievement Systems, GSuite, Integrated Library Systems, Internal Application Servers, and Asset Tracking Systems
• Identify, and recommend appropriate responses to industry and MHPSD identified technology trends and cost-effective processes that support all aspects of technology in the organization.
• Contribute as a member of the quality assurance process for application upgrades, technology changes, and support documentation.
• Monitor and utilize IT dashboards & monitoring tools.
• Participate in IT projects as requested.
• Communicate clearly and professionally with colleagues, staff, students, and external resources in a positive, tactful, and diplomatic manner.
• Work cooperatively as a member of the IT team to fulfill the mandate and goals of the department.
• Other duties as assigned by the Information Technology Management team.

QUALIFICATIONS

• A minimum of a two (2) year Information Technology College Diploma is considered an asset.
• 2 years of experience in an ITS or Educational organization with the demonstrated ability to:
• Provide effective customer services
• Follow defined process, policy, and procedure
• Prioritize work and problem solve customer issues.
• Demonstrated proficiency in:
• Asset acquisition, inventory, and lifecycle management
• Organizational and soft skills (interpersonal and communication) with the ability to deal pleasantly and tactfully with clients in stressful situations, face-to-face or within a call centre like atmosphere
• Prioritize and problem solve client customer service needs under pressure and at times where a high level of demands presents themselves
• Competencies with multi platforms, such as end user accounts, IT physical assets, applications, websites, databases, meeting delivery technologies, infrastructure, and service desk
• Knowledge of Service Desk ITIL framework and processes.
• Understanding of current and emerging resource management and standards, and how their implementation affects the end-user, classroom, meeting, event, and workshop experience.
• Initiative and forward thinking demonstrated by continued professional development.
• Must have a valid driver's license and access to a reliable vehicle.
• Ability to perform the physical demands of the job including regular and consistent bending, reaching above shoulder level, standing for extended periods of time, moving equipment, pushing, and pulling objects weighing in excess of 20 pounds, and lifting objects above shoulder level with assistance.

Successful candidate must provide drivers abstract, criminal record check and intervention record check

If you have any questions about this position, please contact Director of Technology, Edward Lipin at (403) 528-6740.

Thank you for your interest in Medicine Hat Public School Division Only shortlisted candidates will be contacted for an interview.