Senior Manager, Retail Delivery

Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

#Corporate

We are seeking an experienced Senior Manager, Retail Delivery to drive process improvements, support project launches, and ensure operational excellence across over 400 branches in North America. The ideal candidate will play a pivotal role in supporting retail operations, optimizing processes, and implementing revenue-supporting programs to enhance customer experience and increase branch efficiency.

Key Responsibilities:

Retail

• Optimize Retail Operations: Lead process improvements to enhance efficiency and reduce costs within retail.

• Incentive Development: Define and support sales-impacting incentives to drive performance within branches.

• Data-Driven Initiatives: Collaborate with analytics teams to implement insightful changes that align with retail business goals.

• Continuous Improvement: Identify opportunities to enhance the retail customer experience and drive ongoing improvement initiatives.

• Alignment with Business Goals: Ensure retail initiatives align with overall business objectives to improve customer experience and operational effectiveness.

Program/Project Management

• Project Intake Support: Provide retail-focused assistance for new product launches, initiatives, and pilot programs.

• Revenue Enhancement Programs: Support the implementation of initiatives aimed at boosting branch revenue performance.

• Impact Assessment: Manage post-implementation reviews to evaluate and enhance the effectiveness of projects and processes.

• Cross-Functional Collaboration: Partner with various teams for the successful launch of new projects, products, and communication strategies.

Communications

• Training Development: Assist in creating and implementing training materials for branch staff to improve operational knowledge and skills.

Qualifications:

• Bachelor’s degree in Business, Marketing, retail management, or a related field.

• 7+ years of experience in retail enablement, retail operations, or a similar role within the financial services industry.

• Strong analytical skills with experience in process optimization and post-implementation review.

• Proficiency in PowerPoint and Excel, with the ability to write clear and concise communication updates.

• Experience in developing training programs and managing communications to support new product and project launches.

• Strong problem-solving abilities, with a proactive approach to identifying solutions that support branch operations.

Preferred Qualifications:

• Experience working in financial services or other highly regulated environments.

• Proven track record of supporting retail growth initiatives, including incentive programs, process improvements, and project launches.

All your information will be kept confidential according to EEO guidelines.

*Notice to Ontario Applicants - Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs.

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.