Long-Term Care Office Assistant - Deer Park Villa

The Long Term Care Assistant is responsible for responding to all customers at the main reception area; answering incoming calls and inquiries from the general public; providing clerical support; processing accounts payable and receivables; cash management; and resident trust accounts.

• Completion of Grade 12
• Completion of Business or Office Administration Certificate or Diploma or related field of study
• Additional training in software courses including databases, spreadsheets, word processing

• Minimum 2 years related experience in a fast-paced or similar environment where interaction with the public was significant
• Must possess experience in a Long Term Care environment
• Must possess some knowledge of working with individuals with dementia

• Must possess strong knowledge and experience in word processing, spreadsheets, databases, computer applications, and keyboarding skills
• Must possess strong knowledge and experience in clinical documentation system (e.g. PCC)
• Must possess strong knowledge and experience in the EFMS system
• Must possess excellent communication (verbal and written) and interpersonal skills
• Must possess excellent customer service skills
• Must possess excellent organization skills, ensuring procedural, professional, and/or organizational standards are adhered to
• Must be able to work under pressure with multiple deadlines and frequent interruptions
• Must be receptive and open to change
• Must be motivated to learn
• Must recognize and adapt to individual differences and team dynamics to produce effective working relationships

• May be required to travel to other offices or community locations for meetings/training as assigned
• An annual influenza vaccination is recommended
• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.