Senior Manager, Business Solutions - Development

Drive innovation and shape the future of IT solutions in public service!

Are you an innovative IT leader ready to take on a key role in driving technological solutions that enhance public services in Ontario? Do you thrive in a fast-paced environment where strategic leadership and technical expertise intersect to deliver critical programs? If so, this is your opportunity to lead a dynamic team focused on business transformation and service excellence.

About the opportunity

In this role, you will oversee three teams within the Cluster Applications Branch (CAB), comprising 30 staff, including three managers. Your leadership will be instrumental in driving the development, delivery, and support of business application solutions that align with provincial program goals, supporting Ontario's tax and social benefits program administration, especially within the Automated Income Verification and Business Services (AIVBS) systems, these solutions enable program administration by our business partner, the Ministry of Finance. Additionally, you will be responsible for collaborating with the partner Ministry to assess, design, and deliver sustainable IT solutions that meet both current and future business needs.

Please Note: This position is located at 33 King Street West, Oshawa and/or 222 Jarvis Street, Toronto; however, alternate work arrangements including flexible hours, hybrid remote work, and compressed work week may be available.

About the Cluster Applications Branch @ Central Agencies I&IT Cluster

The Cluster Applications Branch (CAB) is a part of the Central Agencies I&IT Cluster (CAC), which delivers essential IT services to client ministries. The branch is responsible for providing leadership in business application planning, development, and operational support, with a focus on delivering innovative solutions that meet client needs. The branch ensures the smooth operation of Ontario's tax and benefits systems, playing a crucial role in public service delivery.

Meet the Head, Cluster Applications Branch, Central Agencies I+IT Cluster @ Treasury Board Secretariat: Judy Sagat

Successful candidates will report to Judy Sagat, a dynamic leader dedicated to achieving outstanding results for both her team and business partners. With over 30 years of experience in I+IT across the private and public sectors, Judy exemplifies an authentic and approachable leadership style. She is committed to fostering a collaborative and supportive environment, breaking down barriers, and promoting a continuous learning and growth mindset. For more information, interested candidates can email her directly at Judy.Sagat@ontario.ca.

Leadership in the Ontario Public Service

A leadership career in the Ontario Public Service offers meaningful opportunities to lead impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our leaders enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS invites all interested individuals to apply. As an organization that promotes equity and diversity, the OPS encourages applications from Indigenous, Black, racialized individuals, and persons with disabilities.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.

Visit the OPS Anti-Racism Policy, the OPS Diversity and Inclusion Blueprint, and the Multi-Year Accessibility Plan to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.

What can I expect to do in this role?Create the Work Environment

In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.

Deliver on Business Goals and Priorities

Your leadership will be crucial in guiding the team towards the achievement of its business goals. It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry. You will contribute to the achievement of team goals by:

Leading three core teams to deliver strategic and technical business solutions.

Managing a team of 30 staff, including coaching, skill development, and fostering a high-performance culture.

Driving the development and enhancement of business applications, including support for benefits programs and tax administration solutions.

Collaborating with partners from the Ministry of Finance and other ministries to ensure solutions align with business objectives and future program needs.

Overseeing the intake, assessment, and management of new initiatives, in partnership with the Ministry of Finance, delivering on all system development life cycle phases, using appropriate methodologies within the SDLC framework (e.g. Waterfall, Agile, Hybrid).

Leading the Cluster Applications Branch as the Quality Assurance service provider and experts for the branch.

Leading the implementation of projects that meet the cluster's goals and deliver innovative solutions to modernize government services.

Ensuring operational excellence by supporting ongoing system maintenance, enhancements, and the onboarding of new programs into the social benefits landscape where income testing is a key program requirement.

How do I qualify?Strategic Leadership and Management Skills• Demonstrated success in strategic and operational IT leadership, fostering an environment of continuous improvement.
• Ability to build high-performing teams and lead IT managers and various technical professionals to achieve results on high-profile initiatives.
• An innovative thinker with a proven track record in developing capacity, building relationships with staff, and motivating and inspiring them to deliver.
• An inclusive leader who values and cultivates a culture of diversity, inclusion, and equity in the workplace.
• Experience in strategic planning and operational management, including financial planning, budgeting, and managing workload and human resources.

Technical Expertise and Specialized Knowledge• Knowledge of the principles, best practices, trends, and issues related to I&IT solutions design and delivery.
• Extensive experience in developing and maintaining the delivery of large and complex business solutions.
• Demonstrated experience in managing I&IT portfolios/projects, achieving a high level of customer satisfaction while ensuring on-time and on-budget project delivery.
• Knowledge and expertise in project management principles and methodologies to manage the delivery of program mandates and strategies.

Communication and Relationship Management Skills• Ability to establish and maintain collaborative relationships with senior management, clients, and internal and external stakeholders and internal and external delivery partners.
• Capable of effectively managing expectations and influencing others to find business-oriented and collaborative solutions for complex issues.
• Superior communication skills to provide expertise, advice, and recommendations to senior executives during planning and issue resolution processes.
• Political acuity and discretion in handling confidential and politically sensitive information.

Additional Information:

Note:

• T-TB-222534/24

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Monday, November 18, 2024 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

Apply Online