Description
The Ottawa-Carleton District School Board is the largest school board in Eastern Ontario and offers students and parents a world of choice for learning. Our nearly 150 schools offer a wide range of programs to promote learning excellence and meet the individual needs of students, parents, and the community at large. Our schools are teaching communities where principals, vice-principals, teachers and support staff nurture student well-being and challenge students to achieve their best.
We are seeking a creative, dynamic, committed professional to join our team:
Client Service Centre Support Assistant
Location: 133 Greenbank Road, In-Person
Nature of Position: 100% Regular, 12 month work year
Hours of Work: Monday to Friday, 35 hours per week
Salary range: ESP Level 5: $47,736 to $59,467 per annum
Under the direction of the Team Lead, Client Services, the Client Services Assistant develops and maintains a working knowledge of supported computer applications and operating systems; responds to requests for information technology support, provides support on information technology to all Board Personnel; facilitates the effective usage of the Client Services ticket system; and provides other support functions such as installation of software, networking, laptop, tablets, smartphones, Chromebook and desktop workstation setups.
Qualifications
Completion of a community college diploma in Computer Science, Technology or Business with a minimum of 1 year of related experience. An equivalent combination of education and experience may also be considered
Experience using software such as HEAT, Remedy or similar help desk software;
Call Centre certification, MCSE, ITIL or Apple Macintosh experience.
Knowledge of relevant Board policies and operational procedures, hardware and peripherals, server management, operating systems back-up methods, network usage, software programs and desktop workstations.
Knowledge of hardware, communications and software concepts for a full range of computer configuration with specific expertise relating to Macintosh, Intel and online applications.
Technical skills to assist in the identification and evaluation of computer applications;
Writing skills for evaluation of programs, application and installation instructions;
Interpersonal and communication skills to exchange and clarify information, and respond to inquiries.
Keyboarding skills for data entry of instructions, software information and surveys;
Organization and time management skills to prioritize work and manage multiple priorities and concurrent demands;
Analytical and troubleshooting skills to identify and solve computer software/hardware problems;
Initiative and judgement skills; and ability to learn new materials and technology without instruction; work independently, with minimal supervision.
Application Process
Applications will be
considered in accordance with the ESP Collective Agreement, in the following
order:
1. Applications
from Regular full-time and part-time employees within ESP bargaining unit are
given first consideration. (Internal Posting)
2. Applications
from term and casual employees within ESP bargaining unit are given 2nd consideration. (External Posting)
3. Applications
from External candidates (including Board employees that do not belong to this
bargaining unit) will be considered only if applications from 1 & 2 have
been exhausted.
If you are a Regular part-time ESP member and also on the ESP Casual List, you will see both postings. However, you must apply to the "Internal" Job posting in order to be given 1st consideration.
The Ottawa-Carleton District School Board uses Apply to Education (ATE) to manage applications for job competitions. OCDSB employees can apply to this job posting using their existing ATE account. Please ensure your resume is in the Board approved format before submitting your application.
If you are not
a Board employee and do not have an existing ATE account , you will be asked to create one at https://ocdsb.simplication.com . Choose Job Category 'ECE, EA and Support Staff'. Once you have created your account, you must then search for the job posting at OCDSB, Hit Apply, and upload your resume.
Personal information is
collected pursuant to the Education Act and will be used to determine the
eligibility for employment with the OCDSB. Questions about this collection
should be directed to the Manager, Human Resources, 133 Greenbank Road, Nepean,
Ontario K2H 6L3.
OCDSB employees serve students, colleagues, families and community partners. We invite people of all abilities, orientations, faiths, ethnicities, races, genders and ages to join us as we create learning and working spaces that honour the unceded and unsurrendered land of the Algonquin people, and respect, value and increasingly reflect the diversity of Ottawa. Your lived experience is an essential contribution to deliver the education every student deserves with dignity.
If you require accommodations at any point in the selection process, please send an email to hrcompetitions@ocdsb.ca at any time.
EDUCATING FOR SUCCESS - BUILDING BRIGHTER FUTURES TOGETHER
