Director, Compliance & Operations

WHAT IS THE OPPORTUNITY?

This position is responsible for the management oversight and development of compliance operations. This role will primarily support the identification and mitigation of compliance operational issues and will also assist in the maintenance of operational and key control procedures. Reporting to the Technology and Operation Senior Director of Compliance and Operations, the director of Compliance and Operations provides specialized expertise, advice, monitoring and oversight regarding the banks compliance program, for RBC and its entities.

WHAT WILL YOU DO?

• Maintain a thorough understanding of RBCs Enterprise compliance and standards and operations.

• Issues Resolution Management Oversee or monitor the satisfactory resolution of complex, contentious or sensitive regulatory compliance issues, ensure that all significant compliance issues such as gaps or risks are reported to the Senior Management as appropriate.

• This requires routinely authoring detailed reports and gathering metrics to ensure stakeholders receive accurate and complete information.

• Perform complex internal control monitoring and testing for Applications, Infrastructure & IT Operations (AI&O) department across service domains (application, hosting, network, middle tier, end user, cloud, service management) adhering to an established schedule.

• Participate in all phases of the internal control monitoring process including planning, testing, evaluating risk, identifying mitigating controls, developing conclusions, writing reports, and maintaining work papers.

• Overarching Management of compliance of Technology and Operations: Applications and Infrastructure assets (Hardware & Software) from Governance framework, documentation, planning, deployment, and implementation at the Enterprise level

• Operationalize, capacity and lifecycle management of all hardware and software supporting for all T&O assets across the enterprise for all lines of business.

• Champion strong governance in the Compliance and Integration program decision framework/methodologies with T&O partners (Applications and Infrastructure)

• Provide senior management and executives with reporting and timely updates on Enterprise strategic updates.

• Lead transformational regulatory program to provide oversight and closure of gaps in processes/practices spanning multiple lines of business and functional areas within Technology & Operations.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Undergraduate degree or 7+ years equivalent work experience coupled with compliance and governance practice in complex programs with high frequency of requests and multiple priorities.

• A strong understanding of technology, compliance governance and remediation procedures in the financial services industry.

• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.

• Strong organizational skills, excellent time management, Advisory services, process improvements, regulatory compliance.

• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

• Proven ability to lead projects and initiatives achieving planned results in compliance operations.

Nice-to-have:

• Experience in a matrix environment, such as a large, publicly traded corporation.

• Ability to facilitate between and influence key decision makers.

• Strategic thinker with excellent interpersonal skills to work across functions and businesses.

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

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