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RBC

Senior Technical Support Analyst

RBC

Toronto, ON

  • Nombre de poste(s) à combler : 1

  • À discuter

  • Date d'entrée en fonction : 1 poste à combler dès que possible

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Job Summary

Job Description

What is the opportunity?

Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

What will you do?

  • Establishes and maintains UAT, IST and Production environments.

  • Manages the implementations to UAT, IST and Production environments.

  • Ensures all projects, enhancements and fixes are QA certified prior to promoting to production.

  • Manages the troubleshooting and fault isolation process of application problems.

  • Leads the investigation and analysis of application failures including writing up of incident and root cause analysis reports

  • Manage and lead DRP initiatives, including implementation and testing.

  • Manage and lead infrastructure changes/upgrades initiated by TI.

  • Leads and Performs Application Control Assessments as required.

What you need to succeed?

Must Have

  • 5+ years of experience with SQL, VB.NET

  • Technical capabilities with Windows platforms and features (IIS, SMTP, SFTP)

  • Innate ability to effectively deal with high pressure triage calls involving Priority 1 & 2 trading outage situations

  • Great attention to detail and has organizational skills and an analytical mind

  • Interacting with ServiceNow on incidents, problems, service requests, change deployment

Nice to Have

  • Familiar with SQL Server Reporting Services (SSRS)

  • Working knowledge on Enterprise Job Scheduler, JCL/Zeke jobs

  • Dev Ops processes and deployments using Helios

  • Flexibility for on-call and off hour support

  • Monitoring Tools - PagerDuty, Dynatrace, Moogsoft, Splunk, OnDemand (Zeke job monitoring)

  • Collaboration Tools - JIRA/Confluence

  • Scheduling - Zeke/Stonebranch UAC

  • Devops - Helios/UCD/Jenkins

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • A world-class training program in financial services

#LI-Hybrid

#LI-POST

#LI-TECHPJ

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Microsoft Internet Information Services (IIS), Production Support, Root Cause Analysis (RCA), Secure File Transfer Protocol (SFTP), Simple Mail Transfer Protocol (SMTP), Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Troubleshooting, Visual Studio VB.NET

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-11-13

Application Deadline:

2024-11-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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