Description
you will play a crucial role in providing technical support and troubleshooting services to end users
within your local office and regional satellite locations.
You will work closely with the Technical Support team and with the System Administrator to resolve
complex technical issues and ensure a smooth and efficient computing environment. This is a
12-month in-scope position located in Regina or Saskatoon with an immediate start date of
convenience or as soon as possible for the successful candidate.
Sask DLC delivers online learning programs to students across the province. Our head office is located
in Kenaston, with an administrative office in Regina, and nine regional campuses located in Swift
Current, Moose Jaw, Estevan, Yorkton, Saskatoon, Nipawin, Prince Albert, Neilburg and La Ronge.
Technical Support Specialist 1 Responsibilities
Reporting to the Director of Information Technology, you will play a crucial role in providing technical
support and troubleshooting services to end users with the following responsibilities:
• Provide timely and efficient technical support to end users in the office and regional satellite
locations, resolving hardware and software issues promptly and effectively.
• Troubleshoot and diagnose computer hardware, software, and network problems, escalating
complex issues when necessary.
• Install, configure, and maintain desktops, laptops, printers, peripherals, and other end-user
computing devices.
• Maintain inventory control for your local office and region, ensuring all inventory records are
maintained for accuracy.
• Assist in the deployment and management of software updates, patches, and security
configurations.
• Collaborate with senior members of the technical team to resolve network and server related
issues impacting your local and regional offices.
• Respond to service requests and inquiries in a professional and customer-oriented manner,
maintaining a high level of customer satisfaction.
• Document and maintain accurate records of incidents, service requests, and troubleshooting
steps taken for future reference.
• Conduct user training sessions and create technical documentation to facilitate knowledge
sharing and self-help resources.
• Stay up to date with emerging technologies and industry trends, continuously expanding
technical knowledge and skills.
• Other duties as assigned
Education and Experience Requirements:
High school diploma or equivalent; bachelor’s degree or completion of a certificate program in
a related field is preferred.
• Proven experience as a Tier 1 Computer/IT Technician or similar role, providing technical
support in K-12 education or an office environment.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Familiarity with network protocols, troubleshooting network connectivity issues, and basic
network configurations.
• Experience in supporting end-user computing devices, such as desktops, laptops, printers,
and peripherals.
• Excellent problem-solving and analytical skills with the ability to diagnose and resolve
technical issues efficiently.
• Strong communication and interpersonal skills, with the ability to communicate technical
concepts to non-technical individuals.
• Customer-focused approach with a commitment to providing exceptional service and
support.
• Ability to work independently and collaborate effectively within a team environment.
• Willingness to travel to satellite offices occasionally for on-site support
What We Offer
Sask DLC offers a compensation package that includes a competitive salary based on the CUPE
Collective Agreement, comprehensive health and dental benefits, and a pension plan.
To Apply: Interested applicants are invited to submit a resume and a cover letter that includes contact
information for at least three professional references (may be included in resume) to
Humanresources@saskDLC.ca
Sask DLC is committed to reflecting the diversity of the students and communities we serve.
Applications are encouraged from First Nations and Métis candidates.
The application deadline is November 5, 2024. However, interviews may be scheduled prior to the
closing of this competition file and submission deadline.
Any questions or requests for additional information can be directed to:
Dillon Silzer
Director of Information Technology
Dillon.Silzer@saskDLC.ca
Please note attention to the relevant position in the subject line.
*We thank all those who apply for this position; however, only those selected for an interview will be
contacted.
*The successful candidates will be required to submit a satisfactory criminal record check (vulnerable
sector) as a condition of employment
