Description
Surrey Schools values an inclusive school district where equity is deeply embedded, and diversity welcomed. We acknowledge the profound responsibility we all have in ensuring that our schools and district sites foster an atmosphere where everyone feels secure, respected, and valued. Our commitment to providing a quality education extends beyond academic excellence; we are committed to creating and cultivating diverse, inclusive, and barrier-free environments for all applicants, employees, students, and their families. Our identity, as Surrey Schools, is expressed in the shared values of openness, fairness and tolerance and recognizes the importance of diversity of identity and thought. We are an equal opportunity employer and welcome applicants from all backgrounds.
Surrey Schools is the largest school district in BC and the second largest employer in Surrey. Spread across one of the fastest-growing cities in British Columbia, Surrey Schools provides quality education to over 85,000 students with 124 schools sites and a variety of other learning facilities, offering a broad range of innovative programs and services to support the learning of our students. The Surrey School District team of approximately 13,000 employees works tirelessly every day to ensure that children are getting the best start they can, providing the preparation to be our leaders of tomorrow.
The Dispatch Team Lead is a highly dynamic role that requires a balance of technical expertise, leadership, and interpersonal skills. This includes the ability to manage operations efficiently while maintaining compliance, provide strong customer service, and lead their team through change. The Dispatch Team Lead directly oversees the daily activities of dispatch staff, including managing work assignments and ensuring relevant timelines are met.
Duties and Responsibilities:
Ensure all team members understand and follow established processes and best practices to maintain efficiency and accuracy.
Identifies inefficiencies and areas for operational improvement via regularly analyzing absence data and dispatch metrics.
Identifies and resolves technical issues related to the dispatch system, including troubleshooting and coordinating with the vendor to address system issues.
Promotes and drives proactive change and supports the team to adapt to new procedures or technologies while maintaining high levels of productivity.
Manages absence data and ensures dispatch processes are compliant with collective agreements, district policies and relevant legislation.
Qualifications
Completion of Grade 12, plus additional post secondary courses in computers, statistical analysis and methodology leading to a degree, certificate, or diploma in computer science, business or a related field, or equivalent. Advanced proficiency in MS Office applications, particularly Excel, is essential for analyzing absence and dispatch metrics. Experience with Power Apps is preferred for automating workflows, improving data management, and streamlining dispatch processes, allowing for more efficient team operations.
Two years recent experience working with a scheduling, attendance and dispatch system in a high volume, customer service support position (such as a helpdesk or call centre). A minimum one year of experience supervising staff and system troubleshooting experience is required.
Ability to develop and maintain effective working relationships with staff across all levels of the district.
Strong customer service skills and ability to address complaints in a calm and professional manner
Problem solver with strong analytical skills, demonstrating sound judgment and discretion.
Strong decision-making abilities, particularly when addressing sensitive or complex issues.
Ability to effectively communicate with team members and provide support through transitions.
Demonstrates initiative and commitment to proactively identifying and addressing issues and opportunities.
Ability to quickly assess problems and implement solutions.
Well organized and able to manage multiple priorities in a high-volume environment.
Maintain a calm, focused approach.
High attention to detail and accuracy.
This is a unionized position that offers an hourly wage rate of $34.90 per hour plus a liberal benefit package including pension, health, vacation, and sick benefits.
Qualified applicants can apply by clicking the "apply" button to the right of the posting. The closing date for this position is October 29th, 2024 at 4:00pm.
Note: Successful applicants will be required to consent to a Criminal Records Search prior to employment. Only those applicants selected for interviews will be contacted. To all others, thank you for your interest.
