Int. Fraud Analyst to provide first level support for a Fin-Tech Client

Location: Calgary, Toronto (x2 days in office)

Duration: 6 mo (possible ext.)

Our Fin-Tech Client is in need of a Int. Fraud Analyst to provide first level support

Must Have:

• 1+ years experience with the Banking Process (fraud, transit, e-transfer, etc.)
• 3+ years experience handling large volume of customer inquiries
• 3+ years experience with Microsoft Suite

Nice to Haves:

• Experience as a Fraud Analyst (monitoring OAS and Interac tools, manage fraud related activities, updating legitimacy status, etc.)
• CPA (or in progress)
• Experience in a Large Financial Organization

Key Responsibilities

• Forwarding Interac Fraud Alert emails to corresponding CUs and actioning the replies in OAS
• Provide first level support by monitoring OAS and Interac tools to receive and relay suspicious/blocked transaction notifications from Interac to Credit Unions
• Manage fraud related activities on the OAS and monitor the system for frauds, fraud trends and patterns.
• Updating legitimacy status’ when advised by CUs (confirmed legit, presumed legit, Scam, Fraud)
• Submitting Funds Recovery Requests (CU is sender) & also responding to Funds Recovery Requests (CU is recipient)
• OAS System Admins: password resets & enabling/disabling users on behalf of the CUs.
• Managing Fraud Support incident queue
• Engaging Interac EMT Team when questions or clarifications arise regarding Fraud Alerts and suspicious e-transfers.
• Cancelling e-Transfers upon request
• Disabling/Enabling member’s OAS profiles upon CU request
• Troubleshoot, resolve, and document customer enquiries.
• Knowledge of Canadian Payment Association (CPA) rules and standards