Intermediate Technical Support Analyst to support & manage Microsoft 365 and SaaS collaboration tools & services.

Our client is seeking an Intermediate Technical Support Analyst to support & manage Microsoft 365 and SaaS collaboration tools & services.

Must Have:

• 5+ years experience managing Microsoft 365 (SharePoint, OneDrive, Exchange Hybrid)
• Experience providing Tier I & II support for M365 & other collaboration tools
• Experience integrating M365 & Exchange
• PowerShell Scripting

Nice to Have:

• Power Automate
• Graph API
• Mining industry experience

Responsibilities:

• Manage Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange Hybrid.
• Offer technical support escalation for users for Microsoft 365 services and SaaS collaboration tools.
• Handle Exchange recipient management and troubleshoot server application relay and user email issues.
• Integrate with M365 / Exchange and manage other SaaS solutions.
• Utilize PowerShell scripting, Power Automate, and Graph API for administrative tasks and automation.