Our municipal client is looking for a Senior ServiceNow Architect to Lead the Implementation of ServiceNow for Multiple Initiatives

Our municipal client is looking for a Senior ServiceNow Architect to Lead the Implementation of ServiceNow for Multiple Initiatives

Duration: 6 months (possible extension)

Work model: Hybrid (Ottawa)

Job Description:

Our financial client is seeking a highly skilled Senior ServiceNow Architect/ServiceNow Developer to oversee the 5th implementation of ServiceNow, focusing on several critical initiatives, including facilities, fleet management, asset management, and legacy database migration. This role will require both architecture and hands-on involvement, as well as strong leadership skills to guide a talented team through a fast-paced, agile environment. You will be instrumental in moving their operations to the ServiceNow OPS platform, ensuring smooth integration, high-quality execution, and maximizing value through change management and process optimization.

Responsibilities:

• Lead the design and implementation of ServiceNow solutions, ensuring alignment with business goals and IT operations.
• Oversee the transition from legacy systems (including Heat) to ServiceNow, ensuring efficient data migration, integration, and workflows.
• Guide the ServiceNow development and architecture teams, helping to integrate facilities management, fleet management, and asset management solutions.
• Collaborate with stakeholders to gather requirements for ServiceNow implementation, leveraging generative AI tools to streamline the process.
• Work on integration strategies, particularly for specialized units, asset management, and workflows.
• Lead agile teams through iterative processes, ensuring continuous improvement and value delivery.
• Ensure the proper migration and transformation of legacy databases into the cloud, addressing current limitations (e.g., PDFs not being cloud-friendly).
• Provide hands-on support for configuration and customization within ServiceNow, particularly for ITSM, asset management, and specialized units.
• Drive change management efforts to ensure smooth transition and user adoption of ServiceNow.
• Foster strong communication and collaboration among cross-functional teams to ensure project success.

Must Haves:

• Extensive experience in leading ServiceNow implementations (at least 5+ implementations preferred).
• Strong expertise in ServiceNow architecture, configuration, and customization, including ITSM, asset management, and facilities management modules.
• Proven experience in moving legacy databases and systems to cloud-based solutions, especially ServiceNow.
• Experience with integration of third-party systems (e.g., ERP, fleet management, and asset management systems).