Senior Emergency Dispatcher to support the testing of emergency response software for a Professional Services Client

Our valued professional services client is seeking a Senior Emergency Dispatcher to support the testing of emergency response software!

Long-term engagement starting as an initial 1-year contract. 100% remote, part-time. Work to be performed as and when needed -- mainly when new releases are planned for the software being supported.

As the selected candidate, you will help test and validate mission-critical software. The client develops emergency response software used by first responders across Canada, and is seeking someone with real-world experience on the dispatch floor or in managing emergency response systems. This is a unique opportunity to directly impact the quality and reliability of life-saving technology used nationwide.

Responsibilities:

• Participate in regression and iterative testing of emergency dispatch software to identify bugs, usability issues, and operational inconsistencies.
• Act as a bridge between developers/testers and real-world dispatch workflows, providing critical insights that enhance product accuracy and effectiveness.
• Assist with test planning, scenario development, and validation of key dispatcher or emergency response use cases.
• Validate new features and bug fixes before and after releases using both scripted and exploratory testing methods.
• Collaborate with QA testers, developers, and project stakeholders to provide contextual feedback and ensure quality in every stage of development.
• Contribute to documentation and knowledge transfer from an operational perspective.

Must Have Skills:

• 3+ years of hands-on experience as a 911 Emergency Dispatcher, ambulance dispatcher, or emergency response systems manager (e.g., in health and safety, EMS coordination, or security operations).
• Familiarity with CAD (Computer-Aided Dispatch) systems and emergency call-taking or response processes.
• Willingness to participate in structured testing (waterfall methodology) as well as provide iterative feedback.

Nice-to-have Skills:

• Experience participating in software testing or user acceptance testing (UAT) initiatives.
• Familiarity with tools used in defect tracking and testing (e.g., JIRA, TestRail).
• Recent dispatch or emergency response experience, or availability to consult with active response centers to validate workflows.
• Background in quality assurance or user-centered design.