Senior Instructional Design/Training/Facilitation Specialist for an in-flight D365 implementation

Our large retail client is seeking a Senior Instructional Design/Training/Facilitation Specialist for an in-flight D365 implementation to start on a contract ASAP until end of 2025.

Must live in or near Calgary willing to come into the office full time (5 days/week) and provide own laptop.

Must-Have:

• 8+ years in a blend of training, facilitation, and instructional design roles utilizing knowledge of adult education principles
• 3+ years supporting ERP project implementation and delivery (ideally as a technical trainer/facilitator)
• Exposure to D365 systems (ideally in Finance and/or SCM)
• Experience training a non-technical audience
• Strong technical writing skills

Nice to Have:

• Experience in the Retail/Wholesale business domain
• Post-secondary qualification or industry specific designations in Education, Instructional Design, Finance, or IT.
• Knowledge of Microsoft D365 F&O and SCM.
• Knowledge of finance accounting and/or dispatching back-office operations
• Experience with LMS, including SCORM compliance and content publishing

Overview: Join a D365 FSCM implementation project mid-flight in a 50/50 ID & Training role creating D365 training content and facilitating the training. You will be part of a small team of peers with a similar skill-set. In a few months the role will eventually transition to more facilitation as the project comes to a close hopefully by end of year.

Key Accountabilities:

Training/Facilitation Accountabilities:

• Support end user learning content development as per the plan
• Develop facilitator documentation
• Deliver approved curriculum and training content to non-technical learners on the functionality and use of MS D365 application in Virtual-instructor-led-training (VILT) format
• Evaluate and enhance the delivery of training based on learner evaluations and feedback
• Contribute to improvements of training materials in collaboration with instructional designers/L&D Lead
• Update facilitator documentation, learner engagement activities and presentations.

Instructional Design Accountabilities:

• Collaborate/Support revision of existing content and creation of net new instructions.
• Assess prebuilt content for flow and readability, rewrite instructions, and restructure learning objectives.
• Develop relevant assessments and evaluations.
• Utilize industry-standard authoring tools to minimize the learning curve and onboarding efforts