Senior ServiceNow Architect with Customer Service Management (CSM) expertise to lead the design and implementation of ServiceNow solutions as part of a lar
S.i. Systèmes
Toronto, ON-
Nombre de poste(s) à combler : 1
- Salaire À discuter
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Emploi Contrat
- Publié le 14 mars 2025
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Date d'entrée en fonction : 1 poste à combler dès que possible
Description
Our telecom client is looking for a Senior ServiceNow Architect with Customer Service Management (CSM) expertise to lead the design and implementation of ServiceNow solutions as part of a large-scale transformation initiative.
Duration: 1 year
Work model: Fully remote across Canada
Responsibilities:
- Design and architect ServiceNow solutions, focusing on CSM (Customer Service Management) capabilities.
- Lead the implementation of ServiceNow modules and integrations aligned with business needs.
- Define best practices for ServiceNow development, configurations, and workflows.
- Collaborate with stakeholders to understand requirements and translate them into scalable ServiceNow solutions.
- Optimize ServiceNow performance and troubleshoot issues across the platform.
- Work closely with cross-functional teams to drive automation and service improvements.
- Ensure compliance with security, governance, and industry standards in ServiceNow implementation.
Must Haves:
- ServiceNow architecture and implementation.
- Strong expertise in ServiceNow CSM (Customer Service Management) module.
- Experience working with telecom clients or large enterprises is preferred.
Exigences
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