This recruiter is online.

This is your chance to shine!

Apply Now

Senior ServiceNow Architect with Customer Service Management (CSM) expertise to lead the design and implementation of ServiceNow solutions as part of a lar

Toronto, ON
  • Number of positions available : 1

  • To be discussed
  • Contract job

  • Starting date : 1 position to fill as soon as possible

Our telecom client is looking for a Senior ServiceNow Architect with Customer Service Management (CSM) expertise to lead the design and implementation of ServiceNow solutions as part of a large-scale transformation initiative.

Duration: 1 year

Work model: Fully remote across Canada

Responsibilities:

  • Design and architect ServiceNow solutions, focusing on CSM (Customer Service Management) capabilities.
  • Lead the implementation of ServiceNow modules and integrations aligned with business needs.
  • Define best practices for ServiceNow development, configurations, and workflows.
  • Collaborate with stakeholders to understand requirements and translate them into scalable ServiceNow solutions.
  • Optimize ServiceNow performance and troubleshoot issues across the platform.
  • Work closely with cross-functional teams to drive automation and service improvements.
  • Ensure compliance with security, governance, and industry standards in ServiceNow implementation.

Must Haves:

  • ServiceNow architecture and implementation.
  • Strong expertise in ServiceNow CSM (Customer Service Management) module.
  • Experience working with telecom clients or large enterprises is preferred.


Apply

Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined