Senior Technical Product Owner specializing in Contact Centre and AI initiatives - 130225-200113

Duration: 1 yr (possible ext.)

Location: Hybrid Toronto

JOB ID: 130225-200113

Our Financial Services Client is in need of a Senior Technical Product Owner specializing in Contact Centre and AI initiatives

Key Responsibilities

Our Financial Services client is enhancing and optimizing their Contact Center practice including initiatives focused on: data efficiency, Salesforce integration/optimization, and AI tool implementation.

Must Have:

• 7+ years experience as a Technical Product Owner specializing in Contact Centre and AI initiatives
• Define and create technical user stories (new releases and application/system updates) ensuring business and technical requirements documented in product features, epics and other artifacts, while meeting release schedules (deadlines).
• 7+ years experience designing and implementing real-time and batch micro-services including:
• hands on API documentation (Swagger), Data mapping, ETL and SQL scripting
• End to End Solution architecture and DevOps (Project lifecycle with agile methodology)
• Database structures and relational database design and modeling
• SOAP/XML, RESTFUL/JSON schema and micro services design

Nice to Haves:

• Experience with Cloud Platforms
• Experience with technologies such as: Elasticsearch, Apache Airfl ow, Apache Kafka, Apache Beam, Apache Spark, Hive, HDFS, Kubernetes (Openshift)
• Experience with security standards and implementing high secured banking solutions