AML Compliance Manager

The AML/ATF Operations team is responsible for complying with the anti-money laundering/anti-terrorist financing (AML/ATF) regulations on behalf of all Canadian Domiciled entities of Manulife. This includes: The Manufacturers Life Insurance Company, Manulife Investment Management Limited, Manulife Securities, Manulife Investments and Manulife Bank. The AML Compliance Manager will report to the AML/ATF Program Director.

Position Responsibilities:

• Provide leadership support to direct reports and offshore colleagues, including mentoring and promoting professional development.

• Develop, implement, and maintain training programs associated with onboarding new team members.

• Prepare and analyze weekly and monthly reports outlining the team’s overall work volume and performance, sharing insights with senior management to support continuous improvement initiatives.

• Champion AML Operations interests through participation in Compliance and Business projects which have ties to the AML Program.

• Serve as a point of escalation for complex referrals, make or validate determinations of unusual activity for reasonableness to suspect a money laundering offence, and validate reports prior to FINTRAC submission.

Required Qualifications:

• 5+ years of AML/ATF mentoring and/or leadership experience

• Strong understanding of AML/ATF regulations and risk management.

• Excellent written and verbal communication skills, with the ability to simplify complicated messages.

• Ability to analyze technical information, make appropriate recommendations, and exercise good judgment in escalating issues.

• Solid experience with AML/ATF management & reporting systems (e.g., PRM, FCRM, FINTRAC FWR).

Preferred Qualifications:

• CAMS certification or willingness to acquire it.

• Strong knowledge of all Manulife products, processes, and systems.

• Demonstrated experience with mentoring others and promoting a diverse and inclusive work environment.

• Proven leadership skills with the ability to influence others on compliance issue resolution without direct authority.

• Bilingualism in French would be an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.