Bilingual KMC Compensation Specialist

Distributor Services is looking for a bright and enthusiastic individual to join the DS Knowledge Management Centre team as a Compensation Specialist.

Responsibilities

• Conduct all accountabilities in compliance with privacy, legal, and regulatory requirements
• Processing Advisors’ compensation must be completed, reconciled, audited and delivered within critical timelines
  • Manage both AWD and non-AWD volumes, with particular emphasis on time-critical functions while maintaining service standards in a high-volume environment
  • Responsible for annual tax remittance, amendments and reporting to Revenue Canada (CCRA)
• Ad-hoc complex escalated and time-sensitive compensation business needs and problems with particular emphasis on relationship management, situational communication and solution-oriented responses.
  • Communicate clearly and concisely to support problem resolution in the shortest possible timeframe support contact centre inquiries and encourage collaboration between teams, both within Distributor Services and with other Business Units
  • Conduct ad-hoc analysis as required, leveraging MS Excel and other tools
• SME for DS Compensation and develop a comprehensive understanding of Company Policy and an in-depth understanding of advisor compensation for all distribution channels
  • Participate in projects and assignments; manage the impact that any resulting changes will have on the team’s processes and Advisor/Distributor experience
• Understanding and supporting our partners in Manila (the MBPS team) and working with them to improve compensation processes

• Continuous assessment and improvement of processes to improve service to customers, workflows and identify gaps, assess, log and own process improvements

• Ownership of documentation by Identifying gaps, assessing, logging and owning knowledge management (YODA) documentation updates

How will you create impact?

Reporting to the Manager of Distributor Services KMC, this role will be accountable for providing consistent and timely support to our internal and external customers, with a primary focus on managing the compensation administration to advisors across multiple Distribution Channels.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Exceptional oral and written communication skills
• Strong mathematical, analytical and problem-solving skills
• Intermediate/advanced MS Excel user
• Organizational and priority management skills with strong attention to detail
• Demonstrated coaching and mentoring skills
• Solution-oriented, demonstrated judgement and decision-making skills

• Proficient with Distributor Services systems (AWD, DSS, FASAT/FASATWeb, Lotus Notes, Resource)
• Strong working knowledge of Distributor Services and DS Compensation policies, procedures and concepts

What can we offer you?

• A competitive salary and benefits package.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Boundless opportunity: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.