Director, Talent Development Excellence

Reporting to the AVP, Global Talent Development, the Director, Talent Development Excellence at Manulife manages the processes, methods, and practices leveraged by the Global Learning team to plan, manage, deliver, and measure learning programs. The Director, Talent Development Excellence will build the strategic foundation to enable our enterprise learning strategy, ensuring alignment of learning programs with business impact. The role will focus on building a system that will enable learning activities to be closely aligned with business goals, ensuring that learning interventions are impactful and measurable in terms of their contribution to Manulife’s performance and growth. This role will partner with HR Centers of Excellence (COEs) and HR Partners to foster continuous learning, agility, and adaptation within the Manulife learning ecosystem.

Position Responsibilities:

• Develop and implement processes ensuring learning initiatives align with business objectives and drive organizational performance and growth.

• Design and implement professional skills learning paths and courses to build necessary skills and capabilities.

• Plan and execute a Talent Learning COE tech stack roadmap for efficient program delivery.

• Oversee processes, methodologies, tools, and technologies to enhance training program efficiency and effectiveness.

• Execute a plan to embed a continuous learning model that promotes agility and adaptation.

• Optimize Talent and Learning COE operations for scalability and adaptability to meet changing organizational needs.

• Partner with HR and Business COEs to establish data analytics and measurement tools to assess the effectiveness of learning programs and ensure interventions are measurable in terms of their impact on individual performance, team effectiveness, and business outcomes.

• Facilitate continuous improvement of learning programs through data-driven insights.

• Cultivate a learning culture using innovative marketing approaches and curated learning paths.

• Act as the liaison between the Global Learning COE and other HR COEs (e.g. DEI, Employee Experience, Culture etc.) to ensure cohesive learning strategies and initiatives.

• Actively participate in broader organizational working groups or advisory committees, contributing to strategic decision-making beyond scope of role.

• Anticipate future skill gaps and market trends to keep the organization competitive.

• Drive innovative learning solutions by leveraging new technologies and methodologies.

• Manage matrix/project-based team of learning professionals by setting priorities, allocating resources, and achieving business plans while providing leadership and fostering a collaborative, high-performance culture.

• Coach and mentor Learning COE team members to support their professional development and performance.

• Identify and solve complex operational and organizational problems within the learning domain by recommending and implementing programs, policies, or professional advice based on comprehensive research and analysis.

• Utilize critical thinking to develop and execute solutions that address business challenges and drive organizational success.

• Develop and leverage relationships with external learning partners for best-in-class learning services.

• Participate in internal and external industry committees and conferences for learning professionals.

Required Qualifications:

• At least seven years of progressive experience in learning and education, preferably in the Financial Services industry.

• Bachelor’s Degree or MBA

• Extensive experience in developing and implementing learning initiatives aligned with business objectives.

• Proven track record in designing professional skills learning paths and courses.

• Strong background in planning and executing learning technology roadmaps.

• Proficiency in data analytics and measurement tools to assess program effectiveness.

• Ability to embed and promote a continuous learning model.

• Strong leadership skills, including managing and mentoring a team of learning professionals.

• Demonstrated problem-solving and critical thinking skills within the learning domain.

• Excellent communication and relationship-building skills for effective collaboration with HR COEs and external partners.

• Proven experience in Learning and Development roles, ideally in global organizations.

• Strong instructional design skills, with a focus on innovative learning modalities.

• Experience with various learning technologies and modalities, including LMS and learner experience platforms.

• Excellent verbal and written communication and presentation skills, including online and facilitator-led instructional design.

• Strong project management and organizational skills in a fast-paced, dynamic environment.

• Ability to develop and maintain strong partnerships with colleagues and other HR areas for aligned, scalable solutions.

• Experience managing large projects to completion, including creating and managing project plans.

Preferred Qualifications:

• Degree or certifications in Learning and Development, Adult Education, Organizational Psychology, or related field.

• Experience with innovative learning technologies and methodologies.

• Familiarity with marketing approaches to foster a learning culture.

• Participation in strategic organizational leadership teams or committees.

• Knowledge of continuous improvement best practices for learning programs.

• Strong interpersonal and negotiation skills for collaboration with stakeholders.

#LI-Hybrid

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d’adaptation raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d’aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d’aménagement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

Région principale

Semaine de travail comprimée

L’échelle salariale devrait se situer entre

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.