PCI Compliance Manager

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

The Opportunity

We are looking for a dynamic and driven Payment Card Industry (PCI) Compliance Manager to join our Affinity Markets team. In this role, you will be responsible for ensuring that our solutions meet PCI compliance standards, working closely with operations and delivery teams. This role offers an exciting and fast-paced environment that values innovation and encourages new perspectives. As the PCI compliance manager, you will act as the bridge between business and technology, collaborating with key collaborators to enhance the client's digital payment experience.

Responsibilities:

• Serve as the subject matter expert and primary point of contact for PCI compliance
• Collaborate with internal and external partners to develop and maintain a PCI control framework and procedures to achieve ongoing compliance certifications
• Develop and maintain controls and procedures to align with PCI DSS requirements
• Work with delivery teams to prioritize efforts and project manage work to remediate PCI gaps
• Conduct regular internal risk assessments and audits in consultation with internal risk teams
• Lead PCI compliance planning, education, training, and awareness
• Ensure compliance with existing and emerging Payment Card Industry requirements
• Stay informed about industry and PCI DSS changes and advise leadership on their impacts
• Champion the adoption of standard processes for payment processing
• Provide consulting and advice to internal teams on digital payment capabilities
• Communicate PCI requirements in RFPs and contracts for projects involving credit card transactions and manage identified gaps
• Act as a relationship manager with payment card vendors and service providers to ensure compliance and seamless integration of payment systems
• Represent Manulife on the PCI Security Standards Council Member Directory
• Report on key performance indicators

How will you create impact?

In your pursuit of enhancing payment capabilities for our clients, your collaborative nature will bring together internal players from IT, Operations, Risk, and Compliance. You possess a unique blend of analytical, communication, and leadership skills and are adept at challenging others to continuously improve our payment offerings.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we’re looking for

• 5-7 years of relevant work experience in the Financial Services industry
• PCIP Designation
• Expertise in digital payments and PCI compliance
• Bilingualism in English and French is a strong asset. If the successful candidate is located in Québec, proficiency in both languages will be required to support clients from various jurisdictions outside of Quebec.
• Strong business insight and passion for technology
• Decisive yet collaborative approach to decision-making
• Proactive in inspiring change and prioritizing decisions based on overall impact
• Comfortable working with virtual teams and occasional travel
• Experience in vendor and contract management
• Project management expertise
• Strong analytical, troubleshooting, and problem-solving skills
• Knowledge of agile delivery models and use of tools such as JIRA, Scrum/Kanban, and user story-writing skills
• Proven track record of conducting PCI assessments and delivering digital projects story-writing
• Highly effective communicator with strong relationship leadership skills
• Entrepreneurial drive and ability to achieve stretch goals in an innovative and fast-paced environment
• Prior experience in digital payments and financial services

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

Values-first culture

• We lead with our Values every day and bring them to life together.

Boundless opportunity

• We create opportunities to learn and grow at every stage of your career.

Continuous innovation

• We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

• We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

• We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.