Personal Mortgage Consultant (PMC), Mortgage Broker Sales

As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us, and be part of a team where banking drives extraordinary outcomes.

As a Personal Mortgage Consultant (PMC) for Mortgage Brokers you will be responsible for growing our Mortgage Broker channel through the promotion and education of our Manulife Bank solutions. This will involve managing and deepening existing mortgage broker relationships and prospecting for new ones. You will continually grow positive relationships through targeted call campaigns, virtual meetings and professional telephone and email sales activity. Your depth of underwriting knowledge will allow you to offer guidance and support to the broker on how to best position and package mortgage deals for submission.

Position Responsibilities:

Education: (60%)

• Present our selling strategy to mortgage brokers via sales education series.

• Collaborate with BDMs to select candidates for the program.

• Conduct knowledge checks to achieve mastery.

• Develop and host virtual meetings for brokers.

File Management: (20%)

• Support brokers from pre-application to funding.

• Assist National Desks in soliciting mortgage deals.

• Manage funding ratios with broker portfolios.

• Process referred and existing broker deals.

Relationship Management: (10%)

• Transition brokers to external BDMs upon meeting targets.

• Reassign brokers below thresholds to internal support.

• Analyze brokers for potential termination based on performance.

• Build relationships with key partners to support broker requests.

Sales Planning: (10%)

• Organize tasks to meet productivity goals and support brokers.

• Use technology to improve efficiency in your territory and team.

Required Qualifications:

• College or University degree in a related field

• Minimum 2 years experience in the banking and mortgage brokerage industry

• Strong understanding of mortgage underwriting

• Experience conducting virtual meetings and presentations

• Experience with Salesforce.com is preferred

• Familiarity with Microsoft Office, including intermediate level of expertise using Excel

Preferred Qualifications:

• Persuasive negotiator with strong consultation and active listening skills; excellent sales and business development abilities.

• Executes a consistent and measurable sales process with underwriting expertise.

• Builds strong relationships with clients and internal partners; effective in communication, organization, and collaboration.

• Manages time well, prioritizes tasks, and adapts to change; thrives in fast-paced environments as a self-starter.

• Results-driven and team-oriented; open to feedback and continuous improvement, comfortable with pay-for-performance.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.