Senior Information Risk Consultant - Business Continuity and Disaster Recovery

We are seeking a highly skilled and experienced Senior Information Risk Consultant to lead and manage our Business Continuity and Disaster Recovery program. As the BC/DR Program Manager, you will ensure that our critical applications, systems, networks, and information assets are secure, resilient, and available whenever needed. You will work collaboratively with IT, business units, and global partners to continuously improve our BC/DR capabilities.

Manage the BCM Program:

• Leadership and Delivery:

  • Lead, shape, and deliver a practical and effective Business Continuity/Disaster Recovery program.
  • Ensure critical applications, systems, networks, and information assets are working and available whenever needed.
  • Provide program oversight to ensure compliance with Global Standards and best practices.

• Collaboration and Documentation:

  • Work with IT, Project Management colleagues, and vendors to ensure systems are built with DR requirements embedded and recovery documentation is in place.
  • Collaborate with business areas to document recovery strategies and workarounds in case of business interruption, including third-party arrangements.

• Program Development:

  • Develop, schedule, and conduct BC/DR exercises in accordance with divisional goals and Global standards.
  • Provide oversight for exercises run by business units or IT teams, leveraging Manulife’s global scale to improve the exercise process and recoverability of processes and systems.
  • Perform quality assurance checks to ensure compliance with Global standards.

Crisis Management:

• Crisis Response:
  • Use communication skills to provide calm and professional crisis management during disasters or business interruptions.
  • Work with incident management and other BC/DR professionals across the company to deliver timely information and provide guidance in response to disasters.
  • Participate in exercises to hone crisis management skills.

Program Maturity and Improvement:

• Maturity Enhancement:
  • Mature our programs against global risk standards and controls in collaboration with IT, business units, and L2 partners.
  • Continuously improve processes to move key elements of our program to higher levels of maturity, as measured by the Capability Maturity Model.

Support Changes and Projects:

• Project Support:
  • Provide advice, assistance, and support to business units, IT, and other project teams to ensure BC and DR considerations are included as required by standards.
  • Work with other IRM teams to identify areas for program improvement and drive execution through special projects and working sessions.
  • Embrace and deploy innovative solutions to manage information risk associated with new technology and processes.

Standardization and Metrics:

• Process Standardization:
  • Devise and deploy ways to standardize processes within BCM and across IRM, ORM, and ORRM functions to provide a holistic view of Information Risk.
  • Automate the production of metrics and move them to quantitative measures.
  • Share best practices with peers within the organization.

• Experience:
  • 5+ years of experience in Information Risk, Business Continuity, Disaster Recovery, Information Technology, Project Management, , or Information Security.
  • Experience in a large, complex organization is preferred.
  • Knowledge of OSFI B10, B13, B15 & E21 is preferred.
• Education:
  • University Degree preferred but not required.
• Industry Knowledge:
  • Financial Services industry experience is preferred.
• Certifications:
  • Professional certification in BCM (e.g., ABCP, CBCP, MBCI, or MBCP) is a plus, or working towards obtaining certification.
• Technical Skills:
  • Strong personal computing skills (MS Office) and familiarity with BCM planning tools and/or relational databases (e.g., Fusion Risk Management, Archer).
  • Familiarity with collaboration tools (teleconference, instant messaging, email, and videoconference).
  • Broad understanding of application system technologies and BC/DR tools and techniques.
• Communication Skills:
  • Excellent oral and written communication skills, including the ability to develop and deliver effective user education sessions and present to all organizational levels.
• Interpersonal Skills:
  • Proven ability to build relationships, engage, and influence others.
  • Achievement-oriented with proven project management skills and the ability to work independently and as part of a team.
  • Ability to manage multiple priorities within tight deadlines while maintaining a professional and friendly attitude.

• BC/DR Recommendations:
  • Make business continuity and disaster recovery recommendations to business units to mitigate, remediate, and plan for BCP and DR incidents.
  • Provide guidance and oversight on planning and exercising.
• Expert Judgment:
  • As a subject matter expert, make recommendations based on skill and knowledge, using independent judgment and discretion to make sound and actionable recommendations.
• Risk Protection:
  • Protect the company against BCP/DR related risks.

• Off-Hours Support:
  • Ability to work off-hours to support Business Continuity incidents, Disaster Recovery testing activities, and help manage incidents or communicate with colleagues in different time zones occasionally.

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia, and Europe. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Learn more at manulife.com.

Manulife/John Hancock is an Equal Opportunity Employer. We embrace diversity and strive to attract, develop, and retain a workforce that reflects the customers we serve. We are committed to providing a work environment that fosters inclusion and respects diverse perspectives.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d’adaptation raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d’aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d’aménagement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

Région principale

Semaine de travail comprimée

L’échelle salariale devrait se situer entre

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.