Senior Product Owner

The Manulife Bank Delivery team is seeking a passionate Senior Product Owner who can drive our digital banking transformation. You will collaborate with cross-functional teams to translate business and customer needs into innovative digital banking solutions. Leverage your technical background to lead product development, ensuring alignment with our digital strategy and customer needs. The Product Owner contributes to the realization of Value Stream strategy, vision, and OKRs by aligning and prioritizing business goals with actionable results.

Position Responsibilities:

• Clearly define and share the product vision and strategy with the squad, collaborators, customers, and technology partners.
• Collaborate with cross-functional teams to gather and prioritize product requirements, user stories, and acceptance criteria.
• Work closely with squads and fintech partners to ensure timely delivery of product features and improvements.
• Conduct market research and analysis to identify customer needs, market trends, and the competitive landscape.
• Define and track key product metrics and KPIs to measure success and identify areas for improvement.
• Lead and prioritize the product backlog, ensuring alignment with the product vision and business goals.
• Ability to understand the tradeoffs between a technical target state and near-term deliverables.
• Identify trade-offs to ensure alignment on priorities between the team and collaborators.

Backlog Management

• Lead the squad in delivering high-value work by owning and leading the backlog.
• Define hypotheses, run experiments, and analyze data to guide delivery decisions, incorporating feedback from stakeholders, user research, and engineering.
• Ensure completed user stories meet the definition of done and are understood by all squad members.

Squad Alignment & Communication

• Provide strategic leadership to deliver business outcomes, inspiring and motivating the team without direct authority.
• Clearly communicate priorities and build strong stakeholder relationships while encouraging a culture of innovation and creativity.
• Employ a mentor approach to improve agile practices and apply banking product knowledge to foster progress.

Required Qualifications:

• 5+ years of experience as a Product Owner or Product Manager
• 5+ years of experience in the digital banking industry
• Solid understanding of digital banking platforms, FinTech solutions, mobile/web banking apps
• Degree or equivalent experience" in computer science, information technology, or business-related field
• Solid understanding of agile methodologies preferably in SAFe
• Experience using JIRA and Confluence

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.