Bilingual Advisor Onboarding & Transition Specialist (PMAI)

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

The Opportunity

The Manulife Wealth Insurance Services Inc. (MWISI) Bilingual Advisor Onboarding & Transition Specialist is a critical and multi-functional role within Advisory Services’ business development organization.

Responsibilities

• Advisor and Licensed Assistant Due Diligence and Insurance Contracting

• Work closely with the field team and act as key Head Office relationship support

• Package and send the due diligence documents/MWISI screening to our recruits upon request

• Conduct and analyze credit/criminal checks and regulatory checks and involve compliance when necessary to ensure recruits meet our requirements

• For insurance recruits, conduct insurance council reviews, ensure appropriate licensing and E&O coverage is in place

• Work with compliance in acquiring approvals for any outside business activities, trade names and know your advisor conversations

• Present recruits to the Due Diligence committee for approvals on a weekly basis

• Work with Legal department to draft binding agreement for sign off from senior management and recruit

• Track all activities in Salesforce ensuring accuracy

Advisor Transition Support

• Act as support for our new advisors transitioning their books of business to Manulife Wealth and Manulife Wealth Insurance Services Inc.

• Initiate paperwork outside of MWISI, by receiving MGA

• Responsible for handling stationery and signage needs for advisors in dedicated territory

• Prepare Transfer forms/ invoice for transfer-outs

• Lead new advisors using the Integration Support Program as a guideline

• Track activities created by proactive conversations with new advisors in Salesforce

• Handle advisor relocations, and lead departures

Key Operational Functions

• Maintain current E&O and licensing for MWISI only advisors

• Notify and communicate with 3rd party carriers to ensure we meet our regulatory obligations

• Ordering 3rd party selling codes

• Crafting and maintaining WealthServ advisor profiles

• Act as the key relationship person between MWISI and our carriers

• Handle WealthServ feed errors, correct where require

How will you create impact?

This role supports our new advisors and providing key transition support for Manulife's existing advisors.

What we are looking for

• Bilingual (French/English)

• 3-5 years' experience within the Insurance industry

• Friendly, flexible, and able to deal with a lot of different personalities with outstanding communication skills

• Ability to work well under pressure

• Background in financial services, advisor services, compliance, or registration, etc. is preferred

What motivates you?

• You obsess about customers, listen, engage and act for their benefit!

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together!

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

• We lead with our Values every day and bring them to life together.

• Boundless opportunity

• We create opportunities to learn and grow at every stage of your career.

• Continuous innovation

• We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion

• We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.