Third Party Administration Consultant

Third Party Administrator (TPA) audits are conducted to identify business risks within Affinity and Group Benefits and to make appropriate recommendations related to efficiency, compliance and/or risk management.

Reporting to the Director, Operations Affinity the incumbent will contribute in the development of audit plans and execute regular operational audits including due diligence audits on the TPAs within Affinity and Group Benefits. This role requires strong relationship and communication skills when working with the various TPAs and other departments/teams within the organization.

In Affinity, the TPAs provide services on behalf of our plan members and the TPAs are plan sponsors, professional, alumni and retiree associations, retailers, travel partners and other groups/organizations that have a strong affinity with their members or customers. In Group Benefits, the TPAs are selected by the plan sponsors and represent both Corporate and Trustee partnerships such as unionized trade workers and partnerships encompassing the small-mid market segment.

Position Responsibilities:

• Third Party Administration Consultant is accountable for planning and leading audits related to the Third Party Administrators (TPA) in both Affinity and Group Benefits that administer business on behalf of Manulife.

• Plan and perform regular audits of TPAs to ensure coverage is being administered in accordance with the terms of the contract or agreement. In accordance with the established audit schedule, develop audit scope, issue audit plans, confirmation letters, and perform audit fieldwork to meet the agreed upon deadline to issue the final audit report. This includes evaluating audit controls in place to mitigate the risks in place at the TPA through the review of the control objectives and completion of all assigned audit work (i.e. PCI Compliance, Agent Licensing Requirements, CASL, Provincial Unclaimed Property Reporting etc). Ensure compliance, data integrity and risk management controls exist. Provide constructive feedback and recommendations in a professional manner. Maintain and enhance audit protocols to ensure the current strategy is effective, efficient and adds value to all parties involved. In addition, the Consultant, Third Party Administrators will work with relationship managers and other departments.

• Writes/issues TPA Agreements and any required amendments for TPAs in both Affinity and Group Benefits to ensure the Agreement accurately reflects the services to be provided and is written in accordance with OSFI’s and Manulife’s outsourcing policies. Once Agreements are issued, feedback is often received from the TPA and negotiation of contract provisions occurs in association with the respective Legal Department.

• Completes a weekly rotation of the shared inboxes and associated tasks which includes handling of team correspondence related to TPA health and dental claim inquiries, requests from internal stakeholders, ad-hoc requests, etc.

• Responsible for the completion of the annual Bond Insurance application.

• Support risk management and compliance activities, taking part and/or contributing to other projects and tasks as assigned.

• Maintain positive successful relationships with key internal stakeholders and with key contacts within each Third Party organization.

• Weekly rotation includes handling of Memorandum of Understandings (MoUs) which are legal documents issued between a Plan Sponsor and their Third Party Administrator that Manulife is acknowledging.

• Approvals of TPA funding initiated by the TPA Coordinator (wire transfer/direct deposit) as necessary.

• Monthly handling of responsibilities related to Unclaimed Property and associated reporting. This includes providing monthly reporting to the TPAs and internal reporting.

• As required, provide support and back up functions when the TPA Coordinator is unavailable. This will include learning the role/responsibilities for all aspects of funding of TPAs, including multiple applications surrounding accounting/claims/treasury and any other functions related to the funding of the Corporate and Trustee TPA’s.

Required Qualifications:

• A minimum of 5 years in the Insurance industry with experience in operational functions.

• University Degree is required or equivalent work experience.

• Ability to represent Manulife in a professional and positive manner to external clients and stakeholders.

• Excellent interpersonal skills with the proven ability to influence and negotiate solutions to issues.

• Excellent oral and written communication skills.

• Excellent analytical and problem-solving skill.

• Ability to understand business processes and their risk implications, reach appropriate conclusions, and make value-added and practical recommendations.

• Leads by example, takes initiative, demonstrates results oriented driven.

• Proven technical proficiency Excel and Word.

• Excellent organization, time management and prioritization skills.

• Ability to develop and re-engineer processes with TPAs and business units within Affinity and Group Benefits.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d’adaptation raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d’aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d’aménagement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

Région principale

Semaine de travail comprimée

L’échelle salariale devrait se situer entre

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.