Patient Administrative Associate - Complex Malignant Hematology - Regular Part-Time - 2025-12390

Summary of Duties

The PAA is responsible for the co-ordination of patient flow and patient activities; administrative services for the new Complex Malignant Hematology outpatient unit; and maintenance of patient records, staffing, scheduling, payroll, and administrative support to patient care unit. In this role, this position provides a broad range of administrative support within the outpatient setting.

As an integral part of the health care team and front-line staff, responsibilities include:

• Coordinating electronic physician orders with applicable software;

• Scheduling return to clinic appointments, internal/external consults, tests and procedures required by the oncologists;

• receiving and screening all new and follow-up patients;

• Responding to general enquiries; Preparing patient charts;

• Data entry and correspondence through a number of software applications;

• Booking appointments; Ordering supplies;

• Providing relief coverage and support services within the department.

Qualifications/Skills

• One year of Community College required.

• Medical Terminology course preferred.

• Must achieve successful completion of Sunnybrook Health Sciences Centre’s PAA training within specified timeframe.

• Proficiency with MS Office computer skills (Word and Outlook) required; with working knowledge of in-house patient software packages (e.g. OASIS, Excelicare, etc.) preferred

• One year of Administrative/Business experience required; in a health care setting preferred.

• Demonstrated effective Person-Centred Care/Customer Service behaviour.

• Proven accurate keyboarding skills at 40 net w.p.m. OR data entry at 106 net keystrokes per minute.

• Demonstrated ability to organize, prioritize and follow-through effectively, working at a fast pace unpredictable environment that requires the ability to manage multiple tasks.

• Excellent problem-solving, interpersonal and communication skills: oral, written and comprehension.

• Tact and diplomacy in handling and dealing with confidential information Demonstrated ability to work effectively in an interprofessional team environment.

• Proven ability to work with sensitivity and compassion with oncology patient population and their family/support people