Description
Front End Associates play a critical role in assisting our customers by providing fast, friendly, accurate and safe service. Front End Associates proactively assist customers with their transactions, customer questions and assisting customers find their desired products. As a Front End Associate you are our first and last line of defence in ensuring that they have a positive shopping experience.
Key Responsibilities:
Ensures Customer Satisfaction
• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
Maintains Safety, Security and Shrink Mitigation
• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets.
Competencies:
• Communicates Effectively
• Customer Focus
Skills:
• Interpersonal skills
• Cash Handling
Direct Manager/Direct Reports:
• Front End Supervisor
Travel Requirements:
• None
Physical Requirements:
• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Hybrid Work:
• Dependent
Working Conditions:
• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education:
• Highschool Diploma or Equivalent
Minimum Years of Work Experience:
• 1 to 2 years Retail or Cash experience an asset
Minimum Leadership Experience:
• NA
Certifications:
• NA
Other Requirements/Assets:
• NA
