Description
The Opportunity
The Service Manager for Engineered Repair Services will be responsible for the preparation of service/repair estimates, the scheduling and coordination of service work (in house and field service). He/ She will be responsible for the supervision of a team of employees and ensures that the work produced meets customer requirements and company standards while addressing escalated customer issues and requests.
The Role
- Responsible for day-to-day support and review of all service work & coordinate with shop employees regarding service work scheduling, troubleshooting and completion to ensure it complies with manufacturer and customer specifications.
- Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch.
- Responsible to review and issue all service invoices and billing,
- Review estimates, repairs, production orders; enter service part orders & MRO purchases when needed.
- Manage branch personnel performance, safety, training and customer service.
- Work with customers, suppliers and co-workers to fulfill service orders, technical issues or inquiries.
- Manage escalated customer inquiries and concerns.
- Support collaboration with other Wajax leaders in a larger branch environment.
The Candidate
Education: College diploma / Post-secondary education. Skilled trade certification or journeyman ticket considered an asset.
Work Experience: 3-5 years related experience in Engineered Repair Service, parts, industrial hydraulics field; as well as 2-4 years in Management role.
Knowledge: Demonstrated experience working with and analyzing budgets and developing targets
Proficiency: demonstrated excellence in all aspects of the Microsoft Office Suite
The Company
Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”
Highlights include:
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Flexible work arrangements.
- Award-Winning Health and Wellness Program.
By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.
As a condition of employment, final candidates will be subject to pre-screening.
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