Administrative Support IV

Working collaboratively with the Palliative Care Consult Service, Hospice Access and Operations, and the administrative support team, this position will provide clinical administrative support to hospice access, the acute care, community, and rural palliative teams. Hospice Access is a centralized process to ensure palliative patients have appropriate access to a residential hospice in the Calgary Zone. The Admin IV uses the StrataHealth PATHWAYS program and Connect Care to waitlist and match beds for those patients that meet the established criteria for admission to residential hospice in the Calgary Zone. The admin IV will support the Palliative Care Consult Service with processing referrals in Connect Care, data entry, responding to requests from patients, families, and clinical team members, and other tasks as required. Additionally, the Admin IV may provide support to leaders in the program with calendar management, document creation and other tasks as required. Due to the sensitivity and medical information obtained through this position’s responsibility, effective communication and confidentiality practice is of the utmost importance.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Medical Unit Clerk Certification Program or General Office Administration Certification Program. Ability to cope with changing priorities and frequent interruptions. Proficiency in Microsoft Office Suite. Connect Care experience. Excellent demonstration of written and verbal communication skills. Demonstrated team player. Able to seek and accept direction. Strong organizational skills. Strong time management skills.

Medical Terminology (Intermediate Level). Experience with StrataHealth Pathways.