Administrative Support IV

As a Medical Doctor’s Administrative Support IV (MD-MOA) you will be responsible to provide clinical and clerical support to ensure the efficient and effective office operation for a group of Urology Physicians. The MD-MOA is a key member of the multidisciplinary team and interacts with patients, families and referring providers. As the initial point of contact on behalf of the physician, you will be expected to communicate in an effective and professional manner and maintain confidentiality at all times. You will be responsible to manage a complex physician schedule that includes operating time, ambulatory clinic appointments, call schedules, educational rounds, committee meetings and away time. You will liaise with a range of health-related personnel to schedule consultations, procedures, investigative tests, follow up appointments and re-bookings and participate in activities related to the opening and closing of the clinic setting, including patient reception and registration. Additionally, the role expectation may include other basic clinical functions that can be safely performed by an unregulated clinic assistant after appropriate learning has been achieved.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Medical Office Assistant or Business Administration Certificate required Successful completion of a Medical Terminology course required A demonstrated understanding of the clerical/administrative support needs for urology and/or oncology patients is required Minimum of five years recent experience providing complex clinical and administrative support to a physician in a health care based environment Demonstrated superior working knowledge of electronic medical systems (EMRs) and NetCare is required, including surgical bookings, referral/waitlist management, scheduling, insurance claims and billing codes. Preference given to those with Connect Care, HealthQuest and/or eClinician experience. Excellent interpersonal, written and verbal communication skills are required Self-direction, critical thinking, adaptability and flexibility are required while working in a fast-paced, multi-faceted work environment. Required on occasion to transfer or transport patients and equipment, which may involve pushing or pulling. Walking, sitting, or standing for extended periods frequently required. Required to be able to lift equipment and/or deliveries for transport to the appropriate team members.

As required.