Protective Services Officer II

At Alberta Health Services, we strive to build a workplace that is a reflection of the Albertans we serve. The Peter Lougheed Centre (PLC), in North East Calgary, is one of Alberta’s busiest healthcare facilities. PLC provides acute, outpatient, critical care, surgical, medical, mental health, women’s health, and emergency health services. The PLC is unique as it is the only Acute Care facility that is accessible to the cities C-Train line. With Calgary’s growing and diverse population within the city, this hospital services complex situations with families, patients, and the community. At AHS, we support all individuals by working with our clinical partners in a harm reduction approach when required. As an organization, we take the time to celebrate the differences in our experiences, viewpoints, backgrounds, and cultures bringing our communities together. As a Protective Services team member, you nurture positive relationships with all the patients, families, staff, and the community. The successful candidate must be acutely aware of the empathy required while continuing to maintain your position and ensure the safety of everyone. You have the ability to solve diverse and sensitive problems while collaboratively and proactively coming up with alternate solutions. In this demanding front line position, you will be the first to respond and record all security events. Strong interpersonal and communication skills are required to promote negotiation, collaboration and respect while mitigating high-stress situations. Your confidence, compassion and ability to relate to patients, families, staff, visitors, and communities to help deescalate what could be a tumultuous time for many by creating a positive, safe, diverse, and welcoming environment for all. Be the face representing safety and security! We would love to talk to you!

As a Protective Services Officer II, you will provide security and protective services for all patients, visitors, staff and AHS property including: violence monitoring, prevention and intervention; enforcement of applicable federal, provincial and municipal statutes; asset loss prevention and internal investigations; preparation of court documents and securing evidence; risk assessment and hazard identification; arrests, apprehensions and detentions of persons and first responder to critical events. You will provide support for facility departments on matters of security and safety practices, participates in reviewing and recommending policy, and fosters and maintains positive public relations through relationships with internal and external contacts.

High School diploma or equivalent. Active (or eligible) for appointment as a Community Peace Officer with enforcement duties involving the public, as identified by the Province of Alberta/Solicitor General. Successful completion of Alberta Health Services or Alberta Justice and Solicitor General Community Peace Officer Induction Training Program (6 weeks program). Valid Class 5 (non-GDL) Driver's Licence. Valid Physical Abilities Requirement Evaluation (P.A.R.E.) completed under 4:45 minute, within 6 months prior to commencing employment.

Active or eligible to become a Community Peace Officer appointment by Alberta Solicitor General. Current Emergency First Aid and CPR.

A minimum two years of related work experience OR a related degree or diploma in Criminology, Criminal Justice, Sociology, or Psychology. Other related education may be considered. Experience in uniformed public servant roles or emergency services. Community involvement or volunteering (unpaid positions). Knowledge of or training in harm reduction, anti-racism and Indigenous awareness. Fluent in more than 1 language is an asset. Comfortable and experienced with public speaking.