Collection Agent - Bilingual English speaking (onsite presence in Saint-Hubert 2 days/week)

Alterfina is currently growing and has just entered the Ontario market. With that naturally comes the need to hire fully bilingual team members.

• Analyze and negotiate customer accounts in order to provide the best solutions to regularize their accounts and/or minimize our losses;
• Take incoming and outgoing customer calls;
• Answer customer questions and document all information relevant to the case;
• Use various communication channels (call, e-mail) to deal with customers with overdue payments and overdue accounts;
• Locate the customer using different tracking tools;
• Determine the most appropriate repayment plan based on the customer's ability to pay;
• Support preparation of legal documents;
• Manage your work inventory and prioritize the files you need to work on;
• Listen actively and determine the action to be taken;
• Protect the company's interests by ensuring compliance with established policies, standards and procedures;
• Meet productivity and quality standards;
• Carry out any other tasks assigned by the immediate superior or related to the position.

Does this job offer appeal to you? Do you think you're the right person for us?

Please send us your curriculum vitae : https://carriere.alterfina.ca/jobs/5095334-agent-e-de-recouvrement-bilingue-anglophone-collection-agent-bilingual-english-speaking

We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.