Administrative Assistant - BC

We are seeking a dynamic and organized Administrative Assistant to join our team.
The ‘Administrative Assistant’ will oversee and support administrative operations, customer interactions, and inventory management to ensure smooth office and sales functions. This role will require expertise in internal processes, a focus on improving efficiency, and the ability to provide excellent customer service across multiple channels.

As an integral part of our operations, you will also be responsible for assisting in sales and accounting tasks, managing inventory, and supporting both the customer and technical teams.

• Provide expertise on Cansel’s internal processes and contribute to implementing improvements to streamline office operations and enhance overall productivity & efficiency.
• Engage with customers through multiple communication channels, including welcoming in-person visitors, handling incoming phone calls, and managing interactions via email and live chat.
• Acquire in-depth knowledge of Cansel’s product offerings, including GIS measurement instruments, survey accessories, construction field supplies, and wide format media and ink, to provide relevant & expert recommendations tailored to customer’s needs.
• Create sales orders, estimate costs and send proposal quotes to customers through SAP platform and follow order workflow internally (includes order management, rental contracts, and service repair orders).
• Manage and follow up on sales orders, rental contracts, and repair orders, ensuring accurate processing and timely communication with clients.
• Coordinate with carrier representatives to obtain shipping quotes, arrange deliveries, and ensure proper documentation and instructions for the shipping and delivery of materials.
• Manage sales/rental contracts, and keep detailed records of all customer interactions and transactions within the CRM system, Salesforce.
• Manage inventory, including the tracking of incoming, stored, and outgoing goods, and update the ERP system to reflect the current status of orders and available space.
• Serve as the point of contact between customers and technical support teams to facilitate issue resolution and maintain a high level of service satisfaction.
• Assist in basic accounting activities such as processing invoice corrections, scanning and depositing checks, and ensuring accurate financial tracking.

• Proficiency in SAP and Salesforce is essential.
• Familiarity with office administrative processes, including inventory management and order processing.
• Strong knowledge of Trimble products & services, Radio detection, Can-net GNSS reference stations, is required.
• Proven experience of minimum 3 years or more in customer service and administrative support role, with a focus on improving office efficiency, coordinating services and performing day-to-day inside sales functions.
• Strong technical aptitude for construction and survey equipment specifications.
• Experience using vendor database software to locate products and accessories from brands such as SECO, TRIMBLE, DuraTech, SitePro, and similar is preferred.
• Experience with vendor tracking software, such as SYNNEX, to provide estimated delivery times is beneficial.
• Excellent interpersonal and phone communication skills for coordinating with internal teams and external vendors.
• Strong organizational skills with the ability to multitask and prioritize work effectively in a fast-paced environment.
• Attention to detail and proficiency in managing inventory, shipments, and office resources.
• Ability to build strong workplace relationships to foster a positive team environment.
• Proficient in Microsoft Office applications like Word, Excel, and Outlook.
• Proven track record of long-term employment.

1. Competitive compensation package.
2. Uncapped Commission incentives for the sales team.
3. Flexible extended health and dental benefits program.
4. Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
5. Access to on-line pharmacy
6. Company vehicle program for Sales Reps.
7. Employee Referral Program.
8. Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
9. Free access to our online courses database.
10. Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
11. Preferred rates on some gym memberships.
12. Preferred rates on personal insurance.
13. Generous long service reward program.